Mobile App 2.3.23 - login not possible

TNAS PC for Windows and macOS, TNAS mobile for iOS and Android, and smart TV application and clients.
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TMS
TerraMaster Team
Posts: 508
Joined: 20 Oct 2020, 17:06

Re: Mobile App 2.3.23 - login not possible

Post by TMS »

The folders added to the library, as long as there are corresponding multimedia files, Plex can automatically retrieve video, photo, etc.
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ponnu09
Posts: 11
Joined: 01 Jan 2021, 08:05

Re: Mobile App 2.3.23 - login not possible

Post by ponnu09 »

I can't even see the folder that was created in some other account home directory. That is the main issue. on the flip side, I'm not able to backup the photos my phone into any other folder than the users home directory structure
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TMS
TerraMaster Team
Posts: 508
Joined: 20 Oct 2020, 17:06

Re: Mobile App 2.3.23 - login not possible

Post by TMS »

Hi,
1. Plex cannot see other users' files, only the current user can be used.
2. The next version of TNAS mobile backup directory can choose other directories by yourself.
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @
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ponnu09
Posts: 11
Joined: 01 Jan 2021, 08:05

Re: Mobile App 2.3.23 - login not possible

Post by ponnu09 »

Looks like you have released the new Android TNAS Mobile app. I am able to change directory now. This is good. I was able to change the backup directory into public and Plex able to see now. But, still auto refresh is not working....I still need to run backup


Looks like iphone TNAS Mobile app is still not working for me. No backup works still.
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