Tnas mobile 3 stops backing up

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epsilonion
Posts: 42
Joined: 22 Jan 2023, 18:32

Tnas mobile 3 stops backing up

Post by epsilonion »

Phone: Samsung S21+
Updates: fully updated.

Problem:
I finally got it working had to turn off auto http to https.

When backing up the phone it would stop transferring.
To fix this I had to swap out of the app and back in again for it to continue, a few files later it stopped again so had to swap out and back in again.

Also it stopped transferring when the phone was in lock screen.

Took a while transferring 3000+ files having to do this.

All permissions that the app wants are applied.

I would also like to be able to use https connection from the phone to the nas.
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TMroy
TerraMaster Team
Posts: 2598
Joined: 10 Mar 2020, 14:04
China

Re: Tnas mobile 3 stops backing up

Post by TMroy »

As you can't setup an SSL certificate for your app, you are not able to connect to your TNAS through https.
Because of your phone power saving strategy, the back group task will be killed after a while if the app is not activated on your screen. We are trying to find a solution to it, please wait.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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