Mobile 3 stuck at "loading"

TNAS PC for Windows and macOS, TNAS mobile for iOS and Android, and smart TV application and clients.
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mazman73
Posts: 1
Joined: 20 Jan 2023, 05:59

Mobile 3 stuck at "loading"

Post by mazman73 »

Installed TNAS Mobile 3 app on my iphone (iOS 16.2).
It seems to find the TNAS (F2-210-2) but after puttingin user name and password it just continues to say "loading" with the spinning wheel.
I didnt find any installation instructions for the app and so assumed it must be self explanatory but perhaps I've missed something.
Thanks for your help.
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TMroy
TerraMaster Team
Posts: 2578
Joined: 10 Mar 2020, 14:04
China

Re: Mobile 3 stuck at "loading"

Post by TMroy »

TNAS mobile 3 only works for TOS 5.x.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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coder400
Posts: 1
Joined: 05 Feb 2023, 02:33

Re: Mobile 3 stuck at "loading"

Post by coder400 »

I have the same issue and I am on TOS 50x and trying to use TNAS Mobile 3. I updated to mobile 3 because the previous version was doing the same thing. Does anyone have a solution for this?
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TMRyan
TerraMaster Team
Posts: 817
Joined: 01 Dec 2020, 11:50

Re: Mobile 3 stuck at "loading"

Post by TMRyan »

What model of equipment do you have? The model sent before seems to be incorrect. What is the specific version of TOS?
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
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