Desktop Application is Useless Under Load

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tm221
Posts: 7
Joined: 02 May 2020, 16:16

Desktop Application is Useless Under Load

Post by tm221 »

I just installed my F2 221 with 2 6TB drives and 10GB of ram.

This thing just dies in the desktop portal once you tell it do a file transfer. How with all this hardware is this OS so unresponsive when I ask it to transfer 50 gigs! My 10 year old synology would a least let me navigate the OS during a transfer. I give it a task and the the portal is unusable until the task is done, is this normal for this OS?
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TMroy
TerraMaster Team
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Joined: 10 Mar 2020, 14:04
China

Re: Desktop Application is Useless Under Load

Post by TMroy »

Hi tm221,
May I know how you can have 10GB ram for F2-221?
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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tm221
Posts: 7
Joined: 02 May 2020, 16:16

Re: Desktop Application is Useless Under Load

Post by tm221 »

Image

https://imgur.com/Y6vZkDG

I installed a 8gb sodimm, like your website said it would take.
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tm221
Posts: 7
Joined: 02 May 2020, 16:16

Re: Desktop Application is Useless Under Load

Post by tm221 »

I go to copy something, and I see this for 20 minutes:

https://i.imgur.com/Kp0y4xU.png

Image
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tm221
Posts: 7
Joined: 02 May 2020, 16:16

Re: Desktop Application is Useless Under Load

Post by tm221 »

I have dumped your operating system and have installed freenas.

Thread Closed.
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TMroy
TerraMaster Team
Posts: 2578
Joined: 10 Mar 2020, 14:04
China

Re: Desktop Application is Useless Under Load

Post by TMroy »

Hi tm221,
I have found something wrong with your ram, that maybe the key reason to cause you so many issues.

1. the model F2-221 equiped a intel CPU J3355, the CPU supports max 8GB memory, but you installed totally 10GB memory;https://ark.intel.com/content/www/us/en ... 5-ghz.html
2. you are using a non official ram stick, this ram stick was not certified by TerraMaster, that may cuase many issues for you;

You better do something to your wrong hardware configuration.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
tm221
Posts: 7
Joined: 02 May 2020, 16:16

Re: Desktop Application is Useless Under Load

Post by tm221 »

Image

Image

I'm baffled by your response.

How is it that this machine functions great running both freenas and unrraid (freenas zfs cache pages all 10 gb of ram just fine), AND YOU SELL 8 GB SODIMMS FOR THIS UNIT?
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