TNAS mobile app stuck at "Preparing"

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nscian123
Posts: 8
Joined: 06 Jun 2021, 22:45

TNAS mobile app stuck at "Preparing"

Post by nscian123 »

Many times I try to back up my data (on wifi or mobile data) my app gets stuck on "preparing" even when there are new photos to back up. Sometimes the app will get stuck on one picture. I run Android 12, the app is fully updated and my tnas server is fully updated and so is my app. I have also tried force closing, restarting the app, clearing cache, and turn my phone off and on. I also have my server set to reboot daily. At times, the device will be stuck on "preparing" all night (8+ hours) Please advise.
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Stuck on "preparing"
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TMSupport
TerraMaster Team
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Joined: 13 Dec 2019, 15:15

Re: TNAS mobile app stuck at "Preparing"

Post by TMSupport »

Please cancel the automatic backup function and try manual backup.
To contact our team, please send email to following addresses, remember to replace (at) with @
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nscian123
Posts: 8
Joined: 06 Jun 2021, 22:45

Re: TNAS mobile app stuck at "Preparing"

Post by nscian123 »

Solution tried and did not work. I attempted clearing cache and force closing application after the change was made to no avail.
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TMAY
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Joined: 17 Aug 2021, 10:00

Re: TNAS mobile app stuck at "Preparing"

Post by TMAY »

What browser are you using please? Try another browser.
Recent versions of Chrome, safari, firefox, Edge are recommended.
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nscian123
Posts: 8
Joined: 06 Jun 2021, 22:45

Re: TNAS mobile app stuck at "Preparing"

Post by nscian123 »

I am using the official Android application.
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TMzethar
TerraMaster Team
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Joined: 27 Oct 2020, 16:43

Re: TNAS mobile app stuck at "Preparing"

Post by TMzethar »

{L_BUTTON_AT}nscian123

It may fail to reconnect when the network is switched, please log in again and try again.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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nscian123
Posts: 8
Joined: 06 Jun 2021, 22:45

Re: TNAS mobile app stuck at "Preparing"

Post by nscian123 »

Trying that now, however, that does not seem to be working.
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nscian123
Posts: 8
Joined: 06 Jun 2021, 22:45

Re: TNAS mobile app stuck at "Preparing"

Post by nscian123 »

Now the application will attempt to back up photos and videos then just crash. Just uploaded the crash data through the Google Play Store.
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TMnorah
TerraMaster Team
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Joined: 17 Aug 2021, 09:51

Re: TNAS mobile app stuck at "Preparing"

Post by TMnorah »

If you are using two network ports at the same time, please try to use the IP of the network port as the gateway to log in and try again.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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