TNASMobileFile Content Unavailable

TNAS PC for Windows and macOS, TNAS mobile for iOS and Android, and smart TV application and clients.
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peterp1908
Posts: 17
Joined: 28 Jul 2021, 18:34

TNASMobileFile Content Unavailable

Post by peterp1908 »

Hello All,

TNAS F5-221 running 4.2.15-2107221409.

iPad Pro 12.9 running iPadOS 15.1

I’ve have always had this issue through ever since I first got my TNAS, but I’ve ignored it as I was able to access my files through other paths. Now it is interfering with my work.

I can access my TNAS files through Safari, by logging directly into my TNAS. I can also use the TNAS Mobile app and everything seems OK. However, the TNASMobileFiles integration into the iPad Files app doesn’t work. It just give me a message saying “Content Unavailable”. There doesn’t seem to be any mechanism to login to the TNAS using this integration.

What am I missing please?

Thank you.
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TMnorah
TerraMaster Team
Posts: 117
Joined: 17 Aug 2021, 09:51

Re: TNASMobileFile Content Unavailable

Post by TMnorah »

Hi!
Thank you for your feedback, we will verify this issue and optimize it later.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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oscar
Posts: 4
Joined: 19 Nov 2020, 05:38

Re: TNASMobileFile Content Unavailable

Post by oscar »

Same issue here.
I have been trying this since a couple of months and still no content available.
Even if I try to access by ip number on my local network I got the same error.
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