TNAS Mobile Does not have access to the contents of the folders.

TNAS PC for Windows and macOS, TNAS mobile for iOS and Android, and smart TV application and clients.
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RomanLV
Posts: 3
Joined: 20 Feb 2021, 01:38

TNAS Mobile Does not have access to the contents of the folders.

Post by RomanLV »

After upgrading my TNAS F4-210 to version 4.2.12, the folders in the TNAS Mobile 2.4.10 app do not open. When you try to open any folder with photos or videos, it writes "Network connection error". How do I get access to the contents of folders in the app again?
F4-210
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TMzethar
TerraMaster Team
Posts: 1128
Joined: 27 Oct 2020, 16:43

Re: TNAS Mobile Does not have access to the contents of the folders.

Post by TMzethar »

Hello, we have noticed the problem and are in the process of troubleshooting. For the time being, you can create a second user for normal use, and we will fix it and release a version update as soon as possible.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
TMzethar
TerraMaster Team
Posts: 1128
Joined: 27 Oct 2020, 16:43

Re: TNAS Mobile Does not have access to the contents of the folders.

Post by TMzethar »

TMzethar wrote: 12 May 2021, 18:43 Hello, we have noticed the problem and are in the process of troubleshooting. For the time being, you can create a second user for normal use, and we will fix it and release a version update as soon as possible.
Also, if you need to use it now, you can install 4.2.08 and then upgrade to 4.2.12. This will bypass the bug and enable TNAS Mobile to work properly
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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