Tnas mobile: unable to login

TNAS PC for Windows and macOS, TNAS mobile for iOS and Android, and smart TV application and clients.
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Ra24
Posts: 2
Joined: 04 Jan 2021, 03:43

Tnas mobile: unable to login

Post by Ra24 »

Hi, i installed tnas mobile on my iphone. Manually entered my NAS IP and it resolved it. But when i try to login with my working admin credentials the app says "illegal request, timeout"..any suggestion..

I use same credentials with Web console, works fine.
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TMRyan
TerraMaster Team
Posts: 817
Joined: 01 Dec 2020, 11:50

Re: Tnas mobile: unable to login

Post by TMRyan »

Hi,
Can you tell us your TOS version and TNAS mobile version?
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
User avatar
TMRyan
TerraMaster Team
Posts: 817
Joined: 01 Dec 2020, 11:50

Re: Tnas mobile: unable to login

Post by TMRyan »

Hi.
You should upgrade your TNAS Mobile to 2.4.x to match TOS 4.2.07.TNAS mobile in some application centers has not been updated successfully.
If the app Store doesn't have this new version, you can install it from Terramster download center.
The download address is as follows:https://support.terra-master.com/download/?lng=en
In addition, please check whether the TOS time is inconsistent with your mobile phone.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
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