At the the moment its behaviour is to log the user out and show a blank login page.
The user would then try to log in and is met instead with "User token has expired! Please try again."
The user experience can be improved significantly by changing the process this way:
- When TOS Desktop times out, it dispays a message which could be something like "We have loggged you out after x minutes of inactivity, to protect you"
- User clicks a button to dismiss the message and is presented with a login page ready to accept user details.
One more thing @TerraMaster.
I have dismissed this previously thinking surely it would be corrected soon.
I am now 3 months from first using my TNAS and I'm getting across more and more areas needing polish, which is very frustrating. Some issues I brought to TM attention, others I didn't.
One thing stands out - that the app developers (and their app testing colleagues - do they have one?) are not answering the very important question: "What does the user/customer make of this?" - This is the root issue that TM needs to address
I said it before and let me say it again, I want TOS to be successful because I have invested into TM with my purchase of TNAS against all the negative feedback on TOS.
