TNAS crashing during USB backup
- TerraMasterTN
- Posts: 3
- Joined: 17 Jan 2023, 01:07
TNAS crashing during USB backup
I am trying to backup my TNAS F2-221 still using TOS4. When trying to backup using USB Copy to an external hard drive. The server interface crashes and I cannot log back into my server. The sever still shows up on the TNAS PC app on my Mac, but I cannot log in. What do I do?
Re: TNAS crashing during USB backup
This is an unusual situation that has never been seen.
Can you solve this problem by restarting the device?
If the restart fails, there must be something wrong, we recommend that you reinstall TOS:
viewtopic.php?f=76&t=423
After reinstallation, please provide a log report and send it to the technical support mailbox for analysis (TOS-Technical Suuport-Report Issues)
Can you solve this problem by restarting the device?
If the restart fails, there must be something wrong, we recommend that you reinstall TOS:
viewtopic.php?f=76&t=423
After reinstallation, please provide a log report and send it to the technical support mailbox for analysis (TOS-Technical Suuport-Report Issues)
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
- TerraMasterTN
- Posts: 3
- Joined: 17 Jan 2023, 01:07
Re: TNAS crashing during USB backup
I reinstalled the TOS.
I attempted to again backup, it still crashes.
I attempted to again backup, it still crashes.
- TerraMasterTN
- Posts: 3
- Joined: 17 Jan 2023, 01:07
Re: TNAS crashing during USB backup
{L_BUTTON_AT}TMzethar
This is what all the USB copy log says:
Type Event Time
Information Task Backup1 has started "2023-01-18 01:47:42"
Information Task Backup1 was successfully created "2023-01-18 01:47:42"
Obviously, something is wrong.
Re: TNAS crashing during USB backup
Is there any log generated when the backup fails?
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
- juliazrobert
- Posts: 1
- Joined: 22 Apr 2023, 11:03
Re: TNAS crashing during USB backup
Have success with itTMzethar wrote: ↑17 Jan 2023, 14:50 This is an unusual situation that has never been seen.
Can you solve this problem by restarting the device?
If the restart fails, there must be something wrong, we recommend that you reinstall TOS:
viewtopic.php?f=76&t=423
After reinstallation, please provide a log report and send it to the technical support mailbox for analysis (TOS-Technical Suuport-Report Issues)