TNAS crashing during USB backup

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TerraMasterTN
Posts: 3
Joined: 17 Jan 2023, 01:07

TNAS crashing during USB backup

Post by TerraMasterTN »

I am trying to backup my TNAS F2-221 still using TOS4. When trying to backup using USB Copy to an external hard drive. The server interface crashes and I cannot log back into my server. The sever still shows up on the TNAS PC app on my Mac, but I cannot log in. What do I do?
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TMzethar
TerraMaster Team
Posts: 1128
Joined: 27 Oct 2020, 16:43

Re: TNAS crashing during USB backup

Post by TMzethar »

This is an unusual situation that has never been seen.
Can you solve this problem by restarting the device?
If the restart fails, there must be something wrong, we recommend that you reinstall TOS:
viewtopic.php?f=76&t=423
After reinstallation, please provide a log report and send it to the technical support mailbox for analysis (TOS-Technical Suuport-Report Issues)
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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TerraMasterTN
Posts: 3
Joined: 17 Jan 2023, 01:07

Re: TNAS crashing during USB backup

Post by TerraMasterTN »

I reinstalled the TOS.

I attempted to again backup, it still crashes.
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TerraMasterTN
Posts: 3
Joined: 17 Jan 2023, 01:07

Re: TNAS crashing during USB backup

Post by TerraMasterTN »

{L_BUTTON_AT}TMzethar

This is what all the USB copy log says:

Type Event Time
Information Task Backup1 has started "2023-01-18 01:47:42"
Information Task Backup1 was successfully created "2023-01-18 01:47:42"

Obviously, something is wrong.
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TMRyan
TerraMaster Team
Posts: 817
Joined: 01 Dec 2020, 11:50

Re: TNAS crashing during USB backup

Post by TMRyan »

Is there any log generated when the backup fails?
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
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juliazrobert
Posts: 1
Joined: 22 Apr 2023, 11:03

Re: TNAS crashing during USB backup

Post by juliazrobert »

TMzethar wrote: 17 Jan 2023, 14:50 This is an unusual situation that has never been seen.
Can you solve this problem by restarting the device?
If the restart fails, there must be something wrong, we recommend that you reinstall TOS:
viewtopic.php?f=76&t=423
After reinstallation, please provide a log report and send it to the technical support mailbox for analysis (TOS-Technical Suuport-Report Issues)
Have success with it
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