Duple Backup - partially completed and file backup failures

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PhilJG2021
Posts: 17
Joined: 08 Feb 2021, 20:47

Duple Backup - partially completed and file backup failures

Post by PhilJG2021 »

I have a TNAS home server and a TNAS backup server and have started a series of Duple backup routines.
Initial backups went well but I have found that subsequent update backups are stopping half way through with a message in the log such as:

Backup failed. /Volume1/Raw_Photos/RAW 2019/2019-02-21 Rye Meads/IMG_1458.CR2

It would seem that upon such a failure event the whole backup stops even though the backup has not checked all the files for update.

Having checked the logs, these failure events appear to be where some new files have been added to the home TNAS server or where there has been a folder rename in the home server.

I decided to make changes to the permissions on files and folders that were affected by the failures but this has still made no difference to the backup. That is the same files are causing the failure event.

My other comment is that the Duple backup software is not very good if it falls over at the first failure to back up a file. Surely it would be better to try to continue the backup on the remaining files and report failed files at the end of the complete backup routine.

Is there any other action I can take to overcome this problem? Do you need to debug your software?

Frustrated! :!: :!: :(
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TMnorah
TerraMaster Team
Posts: 117
Joined: 17 Aug 2021, 09:51

Re: Duple Backup - partially completed and file backup failures

Post by TMnorah »

Please use ssh to enter the terminal, enter the following command line,

Code: Select all

cd /Volume1/\@apps/Duple_Backup/error_log/

Code: Select all

ll

Code: Select all

cp 2022-xx-xx.log //Volume1/public/
and copy the log of the day when the error occurred to the public directory and send it to our mailbox.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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PhilJG2021
Posts: 17
Joined: 08 Feb 2021, 20:47

Re: Duple Backup - partially completed and file backup failures

Post by PhilJG2021 »

Thanks for this.
Have set up ssh through the control panel, but now have problems logging into the server through terminal.
I have used all the passwords for all the user accounts that I have set up on the server but none is being accepted.
Any suggestions or can I get some on-line help?

Here are my terminal scripts:

PS C:\Users\phil> ssh -p 9222 terramaster@192.168.1.104
(terramaster@192.168.1.104) Password:
(terramaster@192.168.1.104) Password:
Connection closed by 192.168.1.104 port 9222
PS C:\Users\phil> ssh -p 9222 terramaster@192.168.1.104
(terramaster@192.168.1.104) Password:
Connection closed by 192.168.1.104 port 9222
PS C:\Users\phil> ssh -p 9222 terramaster@192.168.1.104
(terramaster@192.168.1.104) Password:
(terramaster@192.168.1.104) Password:
(terramaster@192.168.1.104) Password:
terramaster@192.168.1.104's password:
Permission denied, please try again.
terramaster@192.168.1.104's password:
Connection closed by 192.168.1.104 port 9222
PS C:\Users\phil> ssh -p 9222 terramaster@192.168.1.104
(terramaster@192.168.1.104) Password:
(terramaster@192.168.1.104) Password:
(terramaster@192.168.1.104) Password:
terramaster@192.168.1.104's password:
Permission denied, please try again.
terramaster@192.168.1.104's password:
Permission denied, please try again.
terramaster@192.168.1.104's password:
Connection closed by 192.168.1.104 port 9222
PS C:\Users\phil> ssh -p 9222 terramaster@192.168.1.104
(terramaster@192.168.1.104) Password:
(terramaster@192.168.1.104) Password:
(terramaster@192.168.1.104) Password:
terramaster@192.168.1.104's password:
Permission denied, please try again.
terramaster@192.168.1.104's password:
Permission denied, please try again.
terramaster@192.168.1.104's password:
Received disconnect from 192.168.1.104 port 9222:2: Too many authentication failures
Disconnected from 192.168.1.104 port 9222
PS C:\Users\phil> ssh -p 9222 terramaster@192.168.1.104
(terramaster@192.168.1.104) Password:
(terramaster@192.168.1.104) Password:
(terramaster@192.168.1.104) Password:
terramaster@192.168.1.104's password:
Permission denied, please try again.
terramaster@192.168.1.104's password:
Permission denied, please try again.
terramaster@192.168.1.104's password:
Connection closed by 192.168.1.104 port 9222
PS C:\Users\phil> ssh -p 9222 terramaster@192.168.1.104
(terramaster@192.168.1.104) Password:
Connection closed by 192.168.1.104 port 9222
PS C:\Users\phil> ssh -p 9222 terramaster@192.168.1.104
(terramaster@192.168.1.104) Password:
(terramaster@192.168.1.104) Password:
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TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: Duple Backup - partially completed and file backup failures

Post by TMSupport »

You need to log in to the SSH terminal as the super administrator user (an account created during system initialization). After you enter the wrong account name and password three times continuously, you need to wait three minutes before logging in with the correct information.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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