Cannot Delete Older Shapshots

TerraMaster Snapshot is a disaster recovery tool developed based on the BTRFS file system. Take snapshots of shared folders or iSCSI LUNs and quickly restore data after a disaster by taking advantage of file system features. In TOS 5, Snapshot has been redesigned to add more features and improve the user experience.
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spotsygamer
Posts: 1
Joined: 20 May 2021, 19:19

Cannot Delete Older Shapshots

Post by spotsygamer »

I am using the Snapshot feature of my NAS and i have 6 older snapshots that i cannot delete. I can create new ones and delete those on the same volume, but the older ones seem to be 'stuck'. The GUI states 'Operation Successful' when using the GUI to delete the snapshots, but they are still there and the space is not freed up.
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TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: Cannot Delete Older Shapshots

Post by TMSupport »

Please advise your TNAS model number and current TOS version in return.
As for the issue of the old snapshots, it may be the reason that the snapshot is corrupted or there is bad sectors in your HDDs.
Please contact support team to let the technician check it remotely here. please send email with detailed information to support(at)terra-master.com
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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