F2-210 TOS stuck at Loading page after update

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norc47
Posts: 2
Joined: 15 Oct 2020, 09:06

F2-210 TOS stuck at Loading page after update

Post by norc47 » 15 Oct 2020, 09:25

Updated my F2-210 to 4.1.31.

The thing joins the network and drives are visible via File Manager. Attempting to log in to the TOS results in a page with the Loading graphic appearing, which never loads. I've tried to access the TOS using Safari on OSX, Chrome on OSX, Safari on iOS, Chrome on Windows 10, and Edge on Windows 10. Same result for all combinations of OS and browser.

Any suggestions?

This is the first update I've made to the machine.

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TMSupport
Customer Service
Posts: 859
Joined: 13 Dec 2019, 15:15

Re: F2-210 TOS stuck at Loading page after update

Post by TMSupport » 15 Oct 2020, 11:14

Did you have NFS shares there? If yes, please reboot your NFS server and try again. If the server cannot be closed there, please get back to us. Our technician will help you by remote session. You can send an email to support(at)terra-master.com.
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @

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norc47
Posts: 2
Joined: 15 Oct 2020, 09:06

Re: F2-210 TOS stuck at Loading page after update

Post by norc47 » 15 Oct 2020, 19:19

Yes, it has NFS shares. I have rebooted the NAS multiple times and that has had no impact on the status of the issue.

Is there a means of downgrading the TOS without having access to the TOS? I would rather just roll it back to the previous version, and never upgrade again, than carve out time to work with support.

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goullec
Posts: 14
Joined: 24 Oct 2020, 06:30

Re: F2-210 TOS stuck at Loading page after update

Post by goullec » 15 Nov 2020, 02:11

Hello did you solve this issue ? I have the same problem

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sierrabravo60
Posts: 1
Joined: 15 Nov 2020, 04:58

Re: F2-210 TOS stuck at Loading page after update

Post by sierrabravo60 » 15 Nov 2020, 05:01

Hi same problems for me I'm unable to access to the TOS desktop, only charging bar presents.
Any suggestions ?

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goullec
Posts: 14
Joined: 24 Oct 2020, 06:30

Re: F2-210 TOS stuck at Loading page after update

Post by goullec » 15 Nov 2020, 05:06

Try this after your ip : /tos/index.php?user/login

But for me it's still broken

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TMroy
Customer Service
Posts: 821
Joined: 10 Mar 2020, 14:04

Re: F2-210 TOS stuck at Loading page after update

Post by TMroy » 15 Nov 2020, 13:41

Please try to re-intall your TOS. viewtopic.php?f=75&t=423

4.1.32 Installation package https://download2.terra-master.com/TOS_ ... 031214.ins
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @

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jimmy f
Posts: 2
Joined: 16 Nov 2020, 00:37

Re: F2-210 TOS stuck at Loading page after update

Post by jimmy f » 16 Nov 2020, 00:40

dont work me too ....

all time wait

how i cant install package ?

i download it but after ?

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jimmy f
Posts: 2
Joined: 16 Nov 2020, 00:37

Re: F2-210 TOS stuck at Loading page after update

Post by jimmy f » 16 Nov 2020, 08:19

ok now is good i change web software....

with miscrosoft explorer no good but with edge is good

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TMSupport
Customer Service
Posts: 859
Joined: 13 Dec 2019, 15:15

Re: F2-210 TOS stuck at Loading page after update

Post by TMSupport » 16 Nov 2020, 16:31

Thanks for the feedback. TOS may have compatible issue with IE, and it's suggested to use Google Chrome, FireFox and etc.
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @

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