Issues with Update AND Connecting to my F2-210

Discuss or report issues regarding TOS updates or beta releases
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sebringmx
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Joined: 26 Sep 2020, 17:32

Issues with Update AND Connecting to my F2-210

Post by sebringmx » 26 Sep 2020, 17:41

My terramaster F2-210 NAS doesn't respond properly.

Half the time it is not found by the TNAS tool. When it is then it mostly stops with the screen showing "Loading", or doesn't accept the password.
The on button is not functional.
There are 4 green lights on the front.
It isn't making any noise.
Sometimes I can ping the box.
When I can get in and I try to apply the recommended 4.1.31 update it says it is not the correct one. That is true for online and manual update.
I am on 4.1.27 I think.

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TMroy
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Joined: 10 Mar 2020, 14:04

Re: Issues with Update AND Connecting to my F2-210

Post by TMroy » 26 Sep 2020, 18:24

Just change your web browser to google chrome, safari or Firefox recent version.
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @

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sebringmx
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Re: Issues with Update AND Connecting to my F2-210

Post by sebringmx » 26 Sep 2020, 19:49

I am on the latest versions of Edge, Firefox and Chrome non of which work :roll:
That is also true after clearing the cache.

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TMroy
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Re: Issues with Update AND Connecting to my F2-210

Post by TMroy » 26 Sep 2020, 21:06

Please update your TOS with patch 1.03 or udpate it with 4.1.31
http://dl.terra-master.com/cn/TOS_A1.0_ ... 221642.bz2
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @

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sebringmx
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Re: Issues with Update AND Connecting to my F2-210

Post by sebringmx » 27 Sep 2020, 00:29

:? And how to do that when the whole point of my post is to say I am unable to access the box most of the time and when I can the update doesn't work?

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sebringmx
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Re: Issues with Update AND Connecting to my F2-210

Post by sebringmx » 27 Sep 2020, 01:47

And FYI that is the update I am trying to apply. I cannot access the box AT ALL now having tried all day.

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sebringmx
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Re: Issues with Update AND Connecting to my F2-210

Post by sebringmx » 30 Sep 2020, 23:18

After trying many many many times I installed the update and can now access the console.

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TMroy
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Re: Issues with Update AND Connecting to my F2-210

Post by TMroy » 30 Sep 2020, 23:41

Thank you for your report, any further issue please let us know.
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @

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