F2-220 unresponsive after update and reboot

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aghoras
Posts: 6
Joined: 25 May 2020, 22:55

F2-220 unresponsive after update and reboot

Post by aghoras » 25 May 2020, 23:15

Hi,
I updated the software on my F2-220 last night per the suggestion box that was shown on the TOS when I logged. I think the update was to version 4.1.24. I used the automatic download option (not manual). The update went fine. It got to 100% and the update window disappeared.

A few minutes later, I noticed that there was message box on TOS saying it could not connect to the internet so, through the TOS interface, I did a reboot. The F2-220 rebooted and did a single beep like it does when it powers down (or up?).

But now the NAS is unreachable from the network. It does get an IP address from the DHCP. I know it's responding to ping requests because when I ping the IP address from my PC, it responds. When I unplug the power from the NAS it stops pinging and resumes when I plug the NAS power and press the power button.

But the web interface does not come on and the TNAS PC app cannot find the device.

I have removed the hard drives and power cycled the NAS but it still cannot be accessed via the network (pings fine). Also I cannot power off the NAS (with the hard drives removed) from the front panel power button.

I'm using WD-Red 4TB hard drives.

Where do I go from here?

Thanks

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aghoras
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Joined: 25 May 2020, 22:55

Re: F2-220 unresponsive after update and reboot

Post by aghoras » 25 May 2020, 23:28

Forgot to mention: All four front panel LEDs come on when I press the power button and do not blink.

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TMroy
Customer Service
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Joined: 10 Mar 2020, 14:04

Re: F2-220 unresponsive after update and reboot

Post by TMroy » 25 May 2020, 23:31

May I know what was the last version before your update?
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aghoras
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Joined: 25 May 2020, 22:55

Re: F2-220 unresponsive after update and reboot

Post by aghoras » 27 May 2020, 05:41

I don't have that information. I was probably what came with the unit I purchased in October.

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TMSupport
Customer Service
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Joined: 13 Dec 2019, 15:15

Re: F2-220 unresponsive after update and reboot

Post by TMSupport » 27 May 2020, 10:16

Could you check the model number and serial number which you can find at the bottom of the device again and send to us?
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isaactaylor
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Joined: 26 May 2020, 02:01

Re: F2-220 unresponsive after update and reboot

Post by isaactaylor » 27 May 2020, 12:02

I have a similar problem and not receiving ANY response from customer service. Sorry if I'm hijacking this thread, but my Raid5 config just disappeared after a reboot and now it's asking me to reinitialize. It's been fine for nearly year and now I'm at a loss. If I continue through the reinitialization, will I lose my data? When I run TNAS PC, it still sees the configuration with the correct IP, name, and shows the MAC address. The Type is "unknown" and the status is "Uninitialized.

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TMSupport
Customer Service
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Joined: 13 Dec 2019, 15:15

Re: F2-220 unresponsive after update and reboot

Post by TMSupport » 27 May 2020, 18:14

The file system may be corrupted. Please contact us at support@terra-master.com to let our engineer to check and help you.
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aghoras
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Joined: 25 May 2020, 22:55

Re: F2-220 unresponsive after update and reboot

Post by aghoras » 27 May 2020, 21:04

Here's the information:
Model No: F2
Product id: F2-210
S/N: 190800433

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aghoras
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Re: F2-220 unresponsive after update and reboot

Post by aghoras » 28 May 2020, 21:33

Any updates?

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TMSupport
Customer Service
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Joined: 13 Dec 2019, 15:15

Re: F2-220 unresponsive after update and reboot

Post by TMSupport » 29 May 2020, 14:46

aghoras » 27 May 2020, 21:04

Here's the information:
Model No: F2
Product id: F2-210
S/N: 190800433
It seems that your F2-210 has been bricked now. Please reboot your device up, and keep it connected to the internet and waiting for 30 minutes to see if any change of the LED indicator.
If not, please contact us at support@terra-master.com, we will arrange a new replacement for you.
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @

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