Your system is running actually, it seems something is wrong with the webpage loading, please do not do anything right now, write an email to our tech team and ask for a remote session. you can find the email address in my signature.
TOS 5.1.33 (X86) is Released for Update
Re: TOS 5.1.33 (X86) is Released for update
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: TOS 5.1.33 (X86) is Released for update
From 5.1.31 -> 5.1.33 on F5-422. everything works great.
btw, also removed the 2gb ram and put 1X8gb instead and everything is much faster
btw, also removed the 2gb ram and put 1X8gb instead and everything is much faster
Re: TOS 5.1.33 (X86) is Released for update
i upgraded with F2-422 from 5.0.176->5.1.24->5.1.34 and 10G SMB performance is with par of 5.0.176 so i am happy 
Re: TOS 5.1.33 (X86) is Released for update
Update on F4-423 went fine, finally hardware transcoding is working for 223/423 series
viewtopic.php?f=69&t=3711&p=26275&hilit=hardware#p26275
viewtopic.php?f=69&t=3711&p=26275&hilit=hardware#p26275
Re: TOS 5.1.33 (X86) is Released for update
Found interesing way to bypass the problem when the system tell you that the password is incorrect.
open a new user with all the admin privilege and if you wont be able to use the main user, it will let you
in with the second one.
SSH wont work but you will be able to use the NAS
open a new user with all the admin privilege and if you wont be able to use the main user, it will let you
in with the second one.
SSH wont work but you will be able to use the NAS
Re: TOS 5.1.33 (X86) is Released for update
This release still mis-identifies the SSD disk as /dev/sdz rather than /dev/nvme0, so I can't check the smart status from the GUI console. Please investigate. Thanks.
Setup:
TOS 5.1.37
T9-423(16GB)
1 x Intel 1Tb 670P Hyper-Cache
9 x 3TB HGST Ultrastar 7K4000
8 - members in TRaid array, 1 - Hot Spare
1 Storage pool with 2 Volumes
Backup
D5-300C
4x14TB ST14000NM0018 in TRaid array
1 Storage pool with 1 volume
TOS 5.1.37
T9-423(16GB)
1 x Intel 1Tb 670P Hyper-Cache
9 x 3TB HGST Ultrastar 7K4000
8 - members in TRaid array, 1 - Hot Spare
1 Storage pool with 2 Volumes
Backup
D5-300C
4x14TB ST14000NM0018 in TRaid array
1 Storage pool with 1 volume
Re: TOS 5.1.33 (X86) is Released for update
We may find the reason why your page shows white without loading the OS. Before you update, you may delete a lot of snapshots, folders or subvolumes, that leads to the btrfs run the btrfs-cleaner in the background to clean the deleted subvolumes from your file system. This process can take a lot of CPU resources, so your system is too busy to respond.franco72 wrote: ↑20 Apr 2023, 00:04 I checked the source code of the white page in the browser and see this:
<body class="overBody"><noscript><strong>We're sorry but TOS5 doesn't work properly without JavaScript enabled. Please enable it to continue.</strong></noscript><div id="app"></div><script src="js/chunk-vendors.2d7f5521.js"></script><script src="js/app.fadfe3e2.js"></script></body></html>
TNAS PC notifies the status: Ready. However, authorization via TNAS PC freezes. Windows Explorer opens the system disk, but it is empty.
Now you have two options:
1. keep the btrfs-cleaner process running, which could take several hours, depends on how much data need to be cleaned from your file system.
2. kill the process without waiting by ssh command line. BUT the data you deleted will keep in your file system, and will not really release your storage space.
I recommend you wait for the process to complete its job.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: TOS 5.1.33 (X86) is Released for update
For the 5.1.29 I reported a problem with the Media Index.
Unfortunately it is still present in 5.1.33.TMroy wrote: ↑27 Mar 2023, 23:48some corrupted files or wrong file times may stop the indexing, we have verified this issue, will fix it in the coming releases.norman0 wrote: ↑27 Mar 2023, 20:44 Media Index is very unstable. If you click on recreate, the creation often does not run right to the end. It usually stops too early and I don't see all the pictures and videos. Sometimes the folder structure is messed up. I have configured two directories for the media index. I do not use the default folder "public".
I have done a factory reset. But that did not change anything with the buggy Media Index.
F2-220 4GB + 2*Seagate IronWolf 4TB
Re: TOS 5.1.33 (X86) is Released for update
Thanks for the heads up! Updated without issue and now transcoding on Jellyfin works! CPU down to 33% instead of 98% when transcoding.
outkastm wrote: ↑20 Apr 2023, 03:39 Update on F4-423 went fine, finally hardware transcoding is working for 223/423 series
viewtopic.php?f=69&t=3711&p=26275&hilit=hardware#p26275
Re: TOS 5.1.33 (X86) is Released for update
Please login with SSH, export the log of the media index and send it to us for study.
Log in to SSH terminal
Code: Select all
cp -r /var/log/media.log /Volume1/public/Code: Select all
cp -r /var/log/mediadb/mediadb.log /Volume1/public/To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)