The Brand New TOS 5 is Released!

Official news about TOS, mobile app, PC app updates or beta releases
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OllieHardy
Posts: 17
Joined: 11 Aug 2021, 03:49

Re: The Brand New TOS 5 is Released!

Post by OllieHardy »

Has anyone successfully set up the VPN on their NAS on TOS5? Am I correct in thinking that this is the only way to access your NAS files via your file explorer when outside of the home i e not on your local area network?

Ever since I have had my NAS , the only way for me to access the files has been on the online user interface.

For me the included VPN and it's certificates have never worked properly
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OllieHardy
Posts: 17
Joined: 11 Aug 2021, 03:49

Re: The Brand New TOS 5 is Released!

Post by OllieHardy »

After today's update I can confirm, that tnas online still doesn't recognise my NAS, despite changing the server from global to China to Europe etc. What is happening with this rollout?
Roccia7
Posts: 62
Joined: 05 Mar 2020, 05:02
Italy

Re: The Brand New TOS 5 is Released!

Post by Roccia7 »

Hello
I'm trying to make media index but it always stops at 4942 files. It has been like this for at least 3 latest versions of tos5. I have tos 5.0.126, boot version 5.6.5 and f-220. Is there somethimg that can i do or is it a bug?
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TMSupport
TerraMaster Team
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Joined: 13 Dec 2019, 15:15

Re: The Brand New TOS 5 is Released!

Post by TMSupport »

{L_BUTTON_AT}Roccia7
Please provide logs so we can analyze the reason. 1. Login to the SSH terminal. 2. Execute the command below.

Code: Select all

cat /var/log/media.log

Code: Select all

cat /var/log/mediadb/mediadb.log 
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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TMSupport
TerraMaster Team
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Joined: 13 Dec 2019, 15:15

Re: The Brand New TOS 5 is Released!

Post by TMSupport »

{L_BUTTON_AT}OllieHardy

Please try to re-enable TNAS.online and select Global.
Check whether the ID status is successfully registered.
If you still can't access it, can you send us your TNAS ID privately? We will verify if the registration was successful?
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Roccia7
Posts: 62
Joined: 05 Mar 2020, 05:02
Italy

Re: The Brand New TOS 5 is Released!

Post by Roccia7 »

{L_BUTTON_AT}Roccia7
TMSupport wrote:
> >
> Please provide logs so we can analyze the reason.
> 1. Login to the SSH terminal.
> 2. Execute the command below.
> [code]cat /var/log/media.log[/code]
> [code]cat /var/log/mediadb/mediadb.log [/code]

Thanks! For the first command here is the log
[2022/06/30 00:44:20] minidlna.c:414: error: check_pg_db:new_db=0
[2022/06/30 00:44:20] minidlna.c:468: warn: New media_dir detected; rebuilding...
[2022/06/30 00:44:20] minidlna.c:481: warn: DROP the tables............
[2022/06/30 00:45:06] scanner.c:881: warn: Unsuccessful getting details for /home/Marco/Android/Tab S2/Backup/Pictures/Telegram/IMG_20190528_225201_877.jpg
[2022/06/30 00:45:49] sql.c:46: error: PGSQL ERROR 7 [ERROR: syntax error at or near "s"
LINE 1: ...', 4277, 'container.storageFolder', 'Valori e Ism's') ON CON...
^
]
[2022/06/30 00:45:49] sql.c:47: error: sql=INSERT into OBJECTS (OBJECT_ID, PARENT_ID, REF_ID, DETAIL_ID, CLASS, NAME) VALUES ('3$16$0$10$0$C$6$15', '3$16$0$10$0$C$6', '64$0$10$0$C$6$15', 4277, 'container.storageFolder', 'Valori e Ism's') ON CONFLICT DO NOTHING
[2022/06/30 11:55:28] minidlna.c:414: error: check_pg_db:new_db=0
[2022/06/30 11:55:28] minidlna.c:468: warn: New media_dir detected; rebuilding...
[2022/06/30 11:55:28] minidlna.c:481: warn: DROP the tables............
[2022/06/30 11:56:29] sql.c:141: error: pg_sql_get_int64_field: ERROR 7 [FATAL: terminating connection due to administrator command
server closed the connection unexpectedly
This probably means the server terminated abnormally
before or while processing the request.
]
[2022/06/30 11:56:29] sql.c:142: error: sql=INSERT into DETAILS (NAME, PATH, SIZE, TIMESTAMP, DURATION, DATE, CHANNELS, BITRATE, SAMPLERATE, RESOLUTION, TITLE, CREATOR, ARTIST, GENRE, COMMENT, DLNA_PN, MIME, ALBUM_ART, DISC, TRACK, ALBUM) VALUES ('20210321_120451.mp4', '/Volume1/Foto/Camera/20210321_120451.mp4', 54531191, 1620853537, '0:00:30.206', '2021-05-12T23:05:37', 2, 1805309, 48000, '1920x1080', '20210321_120451.mp4', '(null)', '(null)', '(null)', '(null)', 'AVC_MP4_HP_HD_AAC', 'video/mp4', 0, 0, 0, '-map 0:0 -map 0:1') ON CONFLICT DO NOTHING RETURNING ID;
[2022/06/30 11:56:29] metadata.c:2281: error: Error inserting details for '/Volume1/Foto/Camera/20210321_120451.mp4'!
[2022/06/30 11:56:29] scanner.c:881: warn: Unsuccessful getting details for /Volume1/Foto/Camera/20210321_120451.mp4
[2022/06/30 11:56:35] minidlna.c:414: error: check_pg_db:new_db=0
[2022/06/30 11:56:35] minidlna.c:468: warn: New media_dir detected; rebuilding...
[2022/06/30 11:56:35] minidlna.c:481: warn: DROP the tables............
[2022/06/30 11:56:36] scanner.c:1296: warn: Scanning /Volume1/Multimedia
[2022/06/30 11:56:37] sql.c:46: error: PGSQL ERROR 7 [ERROR: syntax error at or near "Uomo"
LINE 1: ...', 45, 'container.storageFolder', 'Hanno Ucciso L'Uomo Ragno...
^
]
[2022/06/30 11:56:37] sql.c:47: error: sql=INSERT into OBJECTS (OBJECT_ID, PARENT_ID, REF_ID, DETAIL_ID, CLASS, NAME) VALUES ('3$16$7$0$3', '3$16$7$0', '64$7$0$3', 45, 'container.storageFolder', 'Hanno Ucciso L'Uomo Ragno') ON CONFLICT DO NOTHING
[2022/06/30 11:57:38] sql.c:104: error: pg_sql_get_int_field: ERROR 7 [ERROR: syntax error at or near "'(select null from DETAILS where MIME like '"
LINE 1: SELECT count(*) from '(select null from DETAILS where MIME l...
^
]
[2022/06/30 11:57:38] sql.c:105: error: sql=SELECT count(*) from '(select null from DETAILS where MIME like 'a%' and timestamp > (extract(epoch from now()) - 7776000) limit 50) as audio'



For the second command i receive this
-bash: o@TNAS-220: command not found
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OllieHardy
Posts: 17
Joined: 11 Aug 2021, 03:49

Re: The Brand New TOS 5 is Released!

Post by OllieHardy »

TMSupport wrote:
>
Am I misunderstanding something, my super user name is OllieHardy, that is what I have been trying to use to log in to TNAS online, across all the servers but it isn't working. Neither is file sharing, I managed to receive a link I sent myself once, but the circular loading symbol displayed for over 12 hours and never loaded
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AbandonedTrolley
Posts: 2
Joined: 22 Dec 2020, 05:21

Re: The Brand New TOS 5 is Released!

Post by AbandonedTrolley »

Issue with the install on my T5-221 was previously upto date on the 4.x firmware.

Followed steps on installing new TNAS, installing the package (TOS_X642.0_5.0.125_00162_2206241804) from default factory settings etc.

Now stuck at

http://192.168.0.96:8181/ has the message "Loading pleaes wait" < note the typo

and http://192.168.0.96:8181/tos/#/ has a grey screen with spinning blue wheel, this has been like this for over 30 minutes now.

All lights on the NAS itself are green and fine.
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TMroy
TerraMaster Team
Posts: 2578
Joined: 10 Mar 2020, 14:04
China

Re: The Brand New TOS 5 is Released!

Post by TMroy »

{L_BUTTON_AT}AbandonedTrolley

please refresh the page, or check if your ip address has been changed. search again with the 5.0.27 TNAS PC client.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Bteo
Posts: 0
Joined: 02 Jul 2022, 17:48

Re: The Brand New TOS 5 is Released!

Post by Bteo »

F5-221
Hello,
I have reinstalled TOS5 2 times. That was the only way to fix the Emby installation.
What I can't seem to make it work is "Terra Photos".
After installation it took for ever to become "Enabled" but even then it does not work.
I can't create Public or Private Spaces. It does not give me any option.
Can't upload any photos.
It's unusable.
Does anyone knows how to fix "Terra Photos"? From a brand new installation and it does not work? Why it's even there?
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