TOS Update 4.2.30 stuck on "Loading..." for over 2 Hours

Official news about TOS, mobile app, PC app updates or beta releases
User avatar
jason_t
Posts: 17
Joined: 29 Jun 2021, 23:50

TOS Update 4.2.30 stuck on "Loading..." for over 2 Hours

Post by jason_t »

TOS Update 4.2.30 stuck on "Loading..." for over 2 Hours

I'm thinking of rebooting the device, but don't want to interrupt anything. Currently the NAS is unresponsive from the network otherwise.

Any suggestions?
User avatar
jason_t
Posts: 17
Joined: 29 Jun 2021, 23:50

Re: TOS Update 4.2.30 stuck on "Loading..." for over 2 Hours

Post by jason_t »

Well ... no reply so I went ahead and rebooted. Still can't access the device, however it is doing something because the OneDrive Sync job seems to be syncing files even though I can't log into the TAS admin screen or access the device via the network.

Since I have backups, perhaps I'll just send it in under a warrantee issue.
User avatar
V8Triker
Posts: 82
Joined: 26 Feb 2021, 19:18
Great Britain

Re: TOS Update 4.2.30 stuck on "Loading..." for over 2 Hours

Post by V8Triker »

The Terramaster staff are based in China.
It is the middle of the night there, that is why you have not had an answer.

I did not reply to your question because I do not want to cause you data loss.
If it was me, I would have rebooted.
I would then have reinitialised the unit, though that was before I found out you can restart nginx, via a terminal session, which may get you the admin interface back.
Bikers know why dogs stick their head out the window.

TNAS F5-221
TOS 4.2.39-2203011626
3X WD RED PLUS 3TB (RAID5)
2X WD Green 2TB (RAID1)
1X WD 4TB USB
User avatar
jason_t
Posts: 17
Joined: 29 Jun 2021, 23:50

Re: TOS Update 4.2.30 stuck on "Loading..." for over 2 Hours

Post by jason_t »

{L_BUTTON_AT}V8Triker

Thanks for the info ... so far the device is on the network and the router has assigned it an IP address, but nothing is accessible. Even the TNAS Desktop app can't find it. Guess I'll wait until someone from support is available ... glad I at least had backups so I'm not dead in the water.
User avatar
TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: TOS Update 4.2.30 stuck on "Loading..." for over 2 Hours

Post by TMSupport »

Please refer to the article for troubleshooting.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
jason_t
Posts: 17
Joined: 29 Jun 2021, 23:50

Re: TOS Update 4.2.30 stuck on "Loading..." for over 2 Hours

Post by jason_t »

TMSupport wrote: 02 Mar 2022, 11:05 Please refer to the article for troubleshooting.
Thanks for the info, I have some more questions ...
  • #1 What happens if the machine was rebooted? I waited for hours already and figured the device was hung. I was told in a message from the start that it should take about 20 minutes.
  • #2 In the article it says "if the RAID capacity is too large, the first detection will take a relatively long time". What does "too large" mean?
Waiting 2 days is extremely unreasonable, if I didn't have backups to use, I would be in serious trouble ... at a minimum a user should be informed as to the status of the recovery instead of simply showing a "Loading" message. Just waiting and "hoping" something is actually happening is absurd.

Is it possible to terminal into the machine using SSH or something to see the status of things?

Thanks
User avatar
Hardfecx
Posts: 244
Joined: 04 Jun 2020, 23:17

Re: TOS Update 4.2.30 stuck on "Loading..." for over 2 Hours

Post by Hardfecx »

Updated from 4.2.28 to 4.2.30 successfully in 10 Minutes
User avatar
jason_t
Posts: 17
Joined: 29 Jun 2021, 23:50

Re: TOS Update 4.2.30 stuck on "Loading..." for over 2 Hours

Post by jason_t »

Hardfecx wrote: 02 Mar 2022, 12:33 Updated from 4.2.28 to 4.2.30 successfully in 10 Minutes
thanks, that's helpful

For what it's worth, I have a separate device that updated just fine too ... not that it's relevant
User avatar
jason_t
Posts: 17
Joined: 29 Jun 2021, 23:50

Re: TOS Update 4.2.30 stuck on "Loading..." for over 2 Hours

Post by jason_t »

TMSupport wrote: 02 Mar 2022, 11:05 Please refer to the article for troubleshooting.
I tried to terminal into the device using PuTTY and the instructions at viewtopic.php?f=75&t=2350

I just get a "connection refused" error. Not sure if that's meaningful or not.
User avatar
TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: TOS Update 4.2.30 stuck on "Loading..." for over 2 Hours

Post by TMSupport »

Please make sure your NAS has SSH enabled and you have entered the correct port of SSH.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Locked