F4-220 FW 4.2.18 no HDD sleep

Discuss or report issues regarding TOS updates or beta releases
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saturno
Posts: 9
Joined: 27 Mar 2021, 20:53

F4-220 FW 4.2.18 no HDD sleep

Post by saturno » 23 Nov 2021, 06:54

Hi,

Since 4.2.16 my TerraMaster F4.220 do not put HDDS to sleep after the configured "idle" time in General Settings \ Hardware and Power \ Hard Drive Sleep.
This device is now with 4.2.18, TOS_PATCH_X64_1.18.
Tried to change the idle time out from 30 minnutes, to 1 hour, 2 hours and none works - the HDDs are 24/7 running.

Any hint or possible fix?
Thanks

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sianderson
Posts: 309
Joined: 02 Aug 2020, 03:42

Re: F4-220 FW 4.2.18 no HDD sleep

Post by sianderson » 24 Nov 2021, 00:09

i dont know if this helps at all, but my F2-210 seemed to take a few days for it to sleep since the upgrade

if you rest your hand ontop of the unit you could feel it vibrating, it then seemed to stop all by itself so i dont know if following a boot up / upgrade it just takes time for it to sort itself out and then enables the drives to sleep
F2-210

4.2.17

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titanrx8
Posts: 144
Joined: 17 Jul 2020, 06:17

Re: F4-220 FW 4.2.18 no HDD sleep

Post by titanrx8 » 24 Nov 2021, 03:26

Even when sleeping the drive lights will be green. Feeling the vibration is the only way to check it they're sleeping.

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saturno
Posts: 9
Joined: 27 Mar 2021, 20:53

Re: F4-220 FW 4.2.18 no HDD sleep

Post by saturno » 24 Nov 2021, 05:16

Hi everyone,

Thanks for your inputs.
Indeed, a week have passed since the update to 4.2.18 & patch but my disk are still running 24/7.
Right after the update, in the first 2 or 3 days I even restarted, changed the "sleep" configuration and restarted again but the HDDs remain running all day.

@Terramaster Team can you suggest anything or check this issue?
Thanks

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TMSupport
Customer Service
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Joined: 13 Dec 2019, 15:15

Re: F4-220 FW 4.2.18 no HDD sleep

Post by TMSupport » 24 Nov 2021, 16:19

Hi!
We have received your feedback and will verify it soon.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)

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addx972
Posts: 3
Joined: 10 Oct 2021, 22:29

Re: F4-220 FW 4.2.18 no HDD sleep

Post by addx972 » 24 Nov 2021, 23:56

I confirm that the hard drives do not go to sleep

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V8Triker
Posts: 56
Joined: 26 Feb 2021, 19:18

Re: F4-220 FW 4.2.18 no HDD sleep

Post by V8Triker » 25 Nov 2021, 01:12

I didn't think it had ever worked:
viewtopic.php?f=22&t=22&p=9858#p9858

Current situation:
2021-11-24 17_14_55-Desktop - TOS.png
Flying for 96% of the time
Bikers know why dogs stick their head out the window.

TNAS F2-221
TOS 4.2.18_2110301149
3X WD RED PLUS 3TB (RAID5)
2X WD Green 2TB (RAID1)
1X WD 4TB USB

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titanrx8
Posts: 144
Joined: 17 Jul 2020, 06:17

Re: F4-220 FW 4.2.18 no HDD sleep

Post by titanrx8 » 25 Nov 2021, 01:30

V8Triker wrote:
25 Nov 2021, 01:12
I didn't think it had ever worked:
viewtopic.php?f=22&t=22&p=9858#p9858

Current situation:
2021-11-24 17_14_55-Desktop - TOS.png

Flying for 96% of the time
Same for my two f2-221's running WD Reds. Head fly time virtually identical to power on time despite 30 minute hibernation applied. I resorted to power cycling and have the units off about 8 hour a night.

When I have spare time, I'm going to mount the drives to a PC running the WD firmware setting app to see if I can get the drives to put themselves to sleep.

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sianderson
Posts: 309
Joined: 02 Aug 2020, 03:42

Re: F4-220 FW 4.2.18 no HDD sleep

Post by sianderson » 25 Nov 2021, 02:19

if im reading mine right this suggest it does sleep?
Capturehdd.PNG
F2-210

4.2.17

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saturno
Posts: 9
Joined: 27 Mar 2021, 20:53

Re: F4-220 FW 4.2.18 no HDD sleep

Post by saturno » 25 Nov 2021, 16:32

Hi,

Mine's are Toshiba enterprise SATA drives that were "Sleeping" correctly on my F4-220 after 30 min idle, until version 4.2.16.
After that version, they are running 24/7.

Thanks

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