Multimedia server switches off when trying to play a music file on a Smart TV or PC.

Photo, music, video management; Video streaming, decoding, transcoding.
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Mika
Posts: 4
Joined: 02 Dec 2022, 01:27

Multimedia server switches off when trying to play a music file on a Smart TV or PC.

Post by Mika »

Hi.
I use Terramaster F2-423 with TOS 5.0.176 .
Multimedia server 3.2.74 is installed. (further - MS)
The Media index includes folders with photos, videos and audio (mostly in mp3 format).
When trying to start mp3 on a Smart TV or PC via MS (not via file manager), a failure occurs and MS switches off - the "Enable multi media server" option becomes inactive.
At the same time, video and photo files are perfectly played and no failure occurs.

What can be done to avoid such failures and successfully play audio?
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TMSupport
TerraMaster Team
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Joined: 13 Dec 2019, 15:15

Re: Multimedia server switches off when trying to play a music file on a Smart TV or PC.

Post by TMSupport »

We will verify it soon.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Overlawd
Posts: 11
Joined: 13 Nov 2022, 17:02

Re: Multimedia server switches off when trying to play a music file on a Smart TV or PC.

Post by Overlawd »

I have reported a similar issue with Multimedia server a week ago and no response so far. Seems to be that TOS 5 was not ready for public release yet but it was rushed out.
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rmistry22
Posts: 10
Joined: 22 May 2020, 02:05

Re: Multimedia server switches off when trying to play a music file on a Smart TV or PC.

Post by rmistry22 »

Having problems with multimedia server also, but when I have got it to work briefly the same thing happens as mentioned above. '
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Mika
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Joined: 02 Dec 2022, 01:27

Re: Multimedia server switches off when trying to play a music file on a Smart TV or PC.

Post by Mika »

TMSupport wrote: 02 Dec 2022, 18:35 We will verify it soon.
Greetings!
How soon can we expect a solution to the issue?
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TMSupport
TerraMaster Team
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Joined: 13 Dec 2019, 15:15

Re: Multimedia server switches off when trying to play a music file on a Smart TV or PC.

Post by TMSupport »

The issue has been fixed in TOS 5.1. Please up to date.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Mika
Posts: 4
Joined: 02 Dec 2022, 01:27

Re: Multimedia server switches off when trying to play a music file on a Smart TV or PC.

Post by Mika »

TMSupport wrote: 26 Dec 2022, 16:17 The issue has been fixed in TOS 5.1. Please up to date.
Where can I get it?
It's not here https://support.terra-master.com/downlo ... uct=F2-423
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TMRyan
TerraMaster Team
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Joined: 01 Dec 2020, 11:50

Re: Multimedia server switches off when trying to play a music file on a Smart TV or PC.

Post by TMRyan »

There is a beta version: viewtopic.php?f=28&t=4032
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
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Mika
Posts: 4
Joined: 02 Dec 2022, 01:27

Re: Multimedia server switches off when trying to play a music file on a Smart TV or PC.

Post by Mika »

TMRyan wrote: 26 Dec 2022, 23:34 There is a beta version: viewtopic.php?f=28&t=4032
It works! Thank you
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