Couple of issues

Photo, music, video management; Video streaming, decoding, transcoding.
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Captmo
Posts: 7
Joined: 01 Mar 2021, 20:28

Couple of issues

Post by Captmo »

I loaded some test videos to see if I could see them, all looked OK
they appeared on my tv's but when I went to play them they play for a while then it moves onto the next video?. They play fine on the PC

I loaded my Photo's Ok

I have some MP3's that I wanted to add, but it wont let me do that is says you do not have permission to do that?
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TMS
TerraMaster Team
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Joined: 20 Oct 2020, 17:06

Re: Couple of issues

Post by TMS »

Hi,
please check whether the MP3 format is supported, or whether the MP3 file can be played?
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Captmo
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Joined: 01 Mar 2021, 20:28

Re: Couple of issues

Post by Captmo »

"please check whether the MP3 format is supported, or whether the MP3 file can be played?"

Hi
The MP3s play ok on a pc

I cannot put any mp3 files in the music folder it says you don't have permission to do this
I can put them in any of the PC drives just not terra master network one
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TMS
TerraMaster Team
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Joined: 20 Oct 2020, 17:06

Re: Couple of issues

Post by TMS »

Can you take a screenshot and see?
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Captmo
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Joined: 01 Mar 2021, 20:28

Re: Couple of issues

Post by Captmo »

hi
here is an attachment
i have opened the tnas file manager selected a playable mp3 but it wont allow it to copy it across
it does copy to other normal drives ok
I created 3 folders in the public folder
the videos and photos copied across ok
Now for some reason I cant copy anything videos photos or music
Attachments
screen1.jpg
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Tricky
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Joined: 07 Feb 2020, 02:12
Great Britain

Re: Couple of issues

Post by Tricky »

Could be that you haven't set up the correct permissions for the folder on the TNAS...but could also be permissions not set correctly on your PC either will result in that message.
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TMS
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Re: Couple of issues

Post by TMS »

Can you put the MP3 file into the music file via SMB?
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @
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Captmo
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Joined: 01 Mar 2021, 20:28

Re: Couple of issues

Post by Captmo »

When I run the app
is says use file://local ip address that doesn't work
Straight folder copy doesn't work

I default it and try again
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TMS
TerraMaster Team
Posts: 508
Joined: 20 Oct 2020, 17:06

Re: Couple of issues

Post by TMS »

Do you need to put the mp3 file in the music folder, please check whether the SMB service is turned on and whether the folder has read and write permissions.(SMB access //192.168.x.x)
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @
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Captmo
Posts: 7
Joined: 01 Mar 2021, 20:28

Re: Couple of issues

Post by Captmo »

Hi
This is very odd and annoying
I have just completely reinstalled tos
I mapped a network drive using Tos
opened up the mapped drive
It looks like I can copy some files ie most videos and photos but no MP3 music
Some photo folders won't copy across
I disabled and re enabled smb
The folders are set at default permissions admin read write user read only
its only the network drive that has issues with some folders
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