New Drive Today - New TOS - Plex Wont start

Discussion about Plex and Emby Media Server
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newterra
Posts: 3
Joined: 20 Jan 2021, 09:02

New Drive Today - New TOS - Plex Wont start

Post by newterra »

I set up new drive today F4-210

so far I only install 1 hdd to set it all up.

Plex is installed but when I press start it says "configuring" then nothing happens and have to press start again.

So far I have uninstalled it, and re-installed it after reboot , still same problem.

I only buy this for 2 reasons first one plex server, 2nd one network storage to copy off from my usb drives
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TMRyan
TerraMaster Team
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Joined: 01 Dec 2020, 11:50

Re: New Drive Today - New TOS - Plex Wont start

Post by TMRyan »

Hello,
Please refer to this link to troubleshoot Plex can not start.
viewtopic.php?f=75&t=364
Have a good day!
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
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scottybones1971
Posts: 5
Joined: 24 Dec 2020, 23:26

Re: New Drive Today - New TOS - Plex Wont start

Post by scottybones1971 »

@CustomerService

Ya'll need to fix the Firmware and Plex problems. I'm reading some of the replies you are providing others and these "band-aid" fixes are completely UNSATISFACTORY!

I continue to have to log into TNAS, select Plex and it states "configuring" just to watch any of my media. Please provide permanent fix!

~s
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newterra
Posts: 3
Joined: 20 Jan 2021, 09:02

Re: New Drive Today - New TOS - Plex Wont start

Post by newterra »

currently packing mine up now and will be returning to Amazon later...

This hasnt resolved it - the responses are no good, I need plex server as well as storage.

The response to SSH in and do other stuff (doesnt show any user) is crazy, I want a out of the box solution like I thought I purchased, i am so glad I didnt buy 3
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TMS
TerraMaster Team
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Joined: 20 Oct 2020, 17:06

Re: New Drive Today - New TOS - Plex Wont start

Post by TMS »

{L_BUTTON_AT}scottybones1971
Hi,
Is it possible to let our engineer check it remotely?You can send an email to our tech team to confirm it.
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @
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newterra
Posts: 3
Joined: 20 Jan 2021, 09:02

Re: New Drive Today - New TOS - Plex Wont start

Post by newterra »

{L_BUTTON_AT}scottybones1971
TMS wrote: 21 Jan 2021, 21:42 Hi, Is it possible to let our engineer check it remotely?You can send an email to our tech team to confirm it.
Are you team able to check mine too ? If so will plug it in
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TMRyan
TerraMaster Team
Posts: 817
Joined: 01 Dec 2020, 11:50

Re: New Drive Today - New TOS - Plex Wont start

Post by TMRyan »

Hello,
After you send the email, we can arrange to check it for you remotely.
Your problem should be due to some operations that make the Plex configuration file wrong. You can first try to rename the Plex configuration file to Plex1, then uninstall Plex, and then install Plex again. It will add a new Plex configuration folder. Not surprisingly, it should be usable.
plex.png
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
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