4K streaming not working F2-421

Photo, music, video management; Video streaming, decoding, transcoding.
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ilcecato
Posts: 1
Joined: 05 Dec 2020, 17:34

4K streaming not working F2-421

Post by ilcecato »

Hello, I got this new NAS and I am experiencing consistent stuttering on some 4K movies, and I am unable to figure out what is the cause. Regarding the network, everything is wired together with ethernet 1gb cable, no wifi. The disks are in RAID1, and I tried with Plex, Emby and Multimedia Server with the same result.
I contacted the help desk, here the answer: "It is recommended that you download to your computer to watch the 4K video.
You consistent stuttering on some 4K titles when watching the video on TOS. The performance has not reached very good results, so there will be a little lag, I hope you can understand."
So it seems that I bought the wrong NAS to use for 4K streaming?
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TMroy
TerraMaster Team
Posts: 2578
Joined: 10 Mar 2020, 14:04
China

Re: 4K streaming not working F2-421

Post by TMroy »

The max transcoding ability of 221/421 series TNAS is 4K H.264/265 8-bit 30FPS.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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