TerraMaster F5-221 2 x 4tb Raid1

RAID, Volume, storage pool, hard drive, USB, SSD cache and iSCSI LUN
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Enzo
Posts: 14
Joined: 24 Oct 2020, 05:27

TerraMaster F5-221 2 x 4tb Raid1

Post by Enzo »

Hello all,

I have just purchased a TerraMaster F5-221 and am having issues setting it up.

I have 4 x 4tb drives set up as:

On the Volume page
Volume#1 Good 3.2 TB /3.64 TB
Storage pool #1 Raid 1

Volume #2 Good 16.28 MB /3.64 TB
Storage pool#2 Raid 1

On the storage pool page
Storage pool #1 Good 3.64 TB / 3.64 TB
Raid 1

Storage pool #2 Good 3.64 TB / 3.64 TB
Raid 1


The problem is that I can only map one of the Raid arrays so I am only getting 4 TB total instead of the 2 x 4TB drives.

I have tried but I cant get it to work, any help would be greatly appreciated.

Thanks
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Enzo
Posts: 14
Joined: 24 Oct 2020, 05:27

Re: TerraMaster F5-221 2 x 4tb Raid1

Post by Enzo »

Sorted :) I didnt create a shared folder on the other volume, all good now:)
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TMSupport
TerraMaster Team
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Joined: 13 Dec 2019, 15:15

Re: TerraMaster F5-221 2 x 4tb Raid1

Post by TMSupport »

Yes, new shared folder should be created on volume 2/3 first before you can use the related hard drive.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
Enzo
Posts: 14
Joined: 24 Oct 2020, 05:27

Re: TerraMaster F5-221 2 x 4tb Raid1

Post by Enzo »

Hello support,

So it has been fine for a while but this morning after booting the NAS up it was showing as Volume#1 as blank,
I managed to get it back and it is now showing the data.

I can access the drive via file manager but its not showing up as a shared folder in control panel.

I have tried to restore the volume but that hasn't helped.
If i try to create the volume with the same name (admin) it says the volume already exists.

The volume is also not showing up in the permissions settings.

I am a very concerned as this is a new item and I cant afford to loose any data.

Any help would be greatly appreciated.

Thank you.
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TMSupport
TerraMaster Team
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Joined: 13 Dec 2019, 15:15

Re: TerraMaster F5-221 2 x 4tb Raid1

Post by TMSupport »

Is there any screenshot you can show us about this issue?
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: TerraMaster F5-221 2 x 4tb Raid1

Post by TMSupport »

You can also get online help by clicking the blue button at the bottom right corner on our website.
crisp.jpg
crisp.jpg (3.42 KiB) Viewed 2958 times
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
Enzo
Posts: 14
Joined: 24 Oct 2020, 05:27

Re: TerraMaster F5-221 2 x 4tb Raid1

Post by Enzo »

Hi thanks for your quick reply.

I have attached a couple of screen shot.

Thank you
Attachments
28-10-2020 07-37-08.jpg
28-10-2020 07-33-15.jpg
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Enzo
Posts: 14
Joined: 24 Oct 2020, 05:27

Re: TerraMaster F5-221 2 x 4tb Raid1

Post by Enzo »

Missed one, Thanks
Attachments
admin 28-10-2020 07-41-33.jpg
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TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: TerraMaster F5-221 2 x 4tb Raid1

Post by TMSupport »

The admin folder is the user folder and will not be listed under "Shared folders", you can access it from here as the picture shows.
admin.jpg
admin.jpg (20.94 KiB) Viewed 2953 times
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
Enzo
Posts: 14
Joined: 24 Oct 2020, 05:27

Re: TerraMaster F5-221 2 x 4tb Raid1

Post by Enzo »

Thank you, as discussed I will let you know if the Blank drive problem keeps happening.
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