F5-420 - Free space problem

[Jetpro]

Hi All

what i did wrong in my configuration:

I have 4 x 6TB drives in raid 5

In VOLUME i have :
Volume #1 Good
Storage Pool #1 Raid 5
4.49 TB / 16.36 TB


In STORAGE POOL i have :
Bitmap : Enable
Capacity : 16.36 TB
Used space : 16.36 TB
Free Space

Disk Information : All status GOOD


Storage Allocation :
Name File System Capacity Freespace
Volume#1 btrfs 16.36TB 11.87TB

but when i try to add more files to my NAS i've got message not more free space

Can somebody help me

Thanks a lot by advance


Regards
Karim

[TMroy]

Did you set any quota to your user or folder?

[Jetpro]

HI TMroy

normaly no, but how i can verify ?

Thanks again for answering

Replying to myself

in control panel / user/ storage quoto = no

[TMSupport]

Could you tell us the version of nas and how you added files to the nas In detail?

[Jetpro]

Hi TMsupport
here are the requested informations:

Devine Name TERRAMASTER
Model F5-420
TOS Version 4.1.27-2006301055

In W10
\\terramaster , admin login => Windows was opened with the differents folders
\\Diskstation (synology) admin login => windows opened with differents folders

drag and drop or copy/cut /paste from diskstation folders to TERRAMASTER folders

Thanks again for taking car of my question
regards
Karim

[TMroy]

Can we have some screenshots about your operation and the message? Also some screenshots of the volume and storage pool.

[Jetpro]

Hi TMroy

how can i add a screen shoot in my topics ? (sorry for this basic question)

regards

[TMroy]

Just use the attachment.

[Jetpro]

Hi Tmroy
sorry for delay for answering, but very busy work week,.

Attached screenshoot

after many tests I noticed that the error was generated in some folders, (perhaps path name too long, problem of recording in the source file)
So thank you very much for the time you have taken to help me.

Regards

karim

[TMroy]

No problem.
Did you mean when a folder with very lone name, files will be not able to write into it? And how many characters your folder name contains? Is there any special character?