I contacted support and they advised a new bootable USB which I purchased and installed with no change, the device will not respond and cannot be initialized or found on my network. All Hard drive lights are red even when there are no drives in the bay. The LAN indicators do not light up at all. Is there any thing else to try?
TNAS F5-420
Re: TNAS F5-420
Re: TNAS F5-420
Would you tell which USB boot you purchased? I want to make sure you did not get a wrong one.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: TNAS F5-420
Hi, your device may defective, please contact our tech team by email and ask for warranty service.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)