Storage space

Volume, storage pool, hard drive, USB, SSD cache and iSCSI LUN
Post Reply
User avatar
andy
Posts: 8
Joined: 26 Jun 2020, 22:50

Storage space

Post by andy » 31 Jul 2020, 19:27

Hello, I’ve mapped my NAS to my PC so I have a C: drive (my laptop) and N: drive which is my NAS.

When I download files I save to my C: drive, I then copy to the N: drive and then delete the files from my C: drive.

However the C: drive storage remains the same, the files don’t appear but are not in the recycle bin either.

The files seem to count for storage both in C: drive although invisible and N: drive.

Are you able to help with what I’m doing wrong here?

User avatar
TMroy
Customer Service
Posts: 832
Joined: 10 Mar 2020, 14:04

Re: Storage space

Post by TMroy » 31 Jul 2020, 22:05

C: drive is your internal drive of your lap top running Windows OS, right? I do not know what happened to your lap top. How is the file on your TNAS?
it has been successfully copied to N: drive?
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @

User avatar
Tricky
Posts: 141
Joined: 07 Feb 2020, 02:12

Re: Storage space

Post by Tricky » 31 Jul 2020, 23:08

Why not just specif N drive as the download location and save having to move and delete?

User avatar
andy
Posts: 8
Joined: 26 Jun 2020, 22:50

Re: Storage space

Post by andy » 02 Aug 2020, 02:11

TMroy wrote:
31 Jul 2020, 22:05
C: drive is your internal drive of your lap top running Windows OS, right? I do not know what happened to your lap top. How is the file on your TNAS?
it has been successfully copied to N: drive?
Yes, C: drive is internal laptop drive.
TNAS works perfectly, the files work normally.

When I search the laptop for large files, they are listed as N: drive files, but also count to my internal C: drive storage.
Tricky wrote:
31 Jul 2020, 23:08
Why not just specif N drive as the download location and save having to move and delete?
I use a VPN and when the VPN is active, the N: drive doesn’t connect.

User avatar
TMSupport
Customer Service
Posts: 879
Joined: 13 Dec 2019, 15:15

Re: Storage space

Post by TMSupport » 03 Aug 2020, 14:08

Are you using VPN server or VPN connection? Could you give more detailed information in return? We'd like to test it here first.
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @

User avatar
andy
Posts: 8
Joined: 26 Jun 2020, 22:50

Re: Storage space

Post by andy » 05 Aug 2020, 01:27

I don’t know what the difference is. I use KeepSolid VPN app on my desktop but happy to provide more information.

User avatar
TMSupport
Customer Service
Posts: 879
Joined: 13 Dec 2019, 15:15

Re: Storage space

Post by TMSupport » 05 Aug 2020, 17:08

When the VPN is connected, could you access your TNAS with Windows File Explorer?
VPN should have no business with mapped drive.
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @

User avatar
andy
Posts: 8
Joined: 26 Jun 2020, 22:50

Re: Storage space

Post by andy » 14 Aug 2020, 03:36

I changed the VPN protocol to OpenVPN and now the NAS remains permanently networked. This seems to have solved everting!

Post Reply