Delete file but doesn't release space in TOS5

RAID, Volume, storage pool, hard drive, USB, SSD cache and iSCSI LUN
Locked
User avatar
foucomm
Posts: 5
Joined: 08 Jul 2022, 05:29

Delete file but doesn't release space in TOS5

Post by foucomm »

I Have move 2TB of files from the Main HD (Raid5) to a external USB drive and it did not release the HD space. I Have the SnapShot at desable and all snapshot is been deleted. Also the Recycle bin as been disable since the begining. HELP i dont know what to do. Also i'm new to NAS since i run it about a year. It a F4-422 with 4 HD 8TB in Raid 5. TOS5 version 5.0.176-00227
User avatar
TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: Delete file but doesn't release space in TOS5

Post by TMSupport »

Please go to Control Panel - Volume, click "More" - "Usage Details" to check the volume usage details.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
fer_j_lop
Posts: 7
Joined: 09 Apr 2020, 14:56

Re: Delete file but doesn't release space in TOS5

Post by fer_j_lop »

Good afternoon.

Same issue. Deleted a backup folder taking around 25% of the volume capacity and it continues showing 96% of used spaced instad of +/- 70%.

Regards.
User avatar
TWlhq
TerraMaster Team
Posts: 29
Joined: 29 Jun 2022, 18:12

Re: Delete file but doesn't release space in TOS5

Post by TWlhq »

{L_BUTTON_AT}fer_j_lop

Please try emptying the Recycle Bin and refresh your browser and then go to Control Panel - Storage Management - Volumes to see the details of the volume.
User avatar
foucomm
Posts: 5
Joined: 08 Jul 2022, 05:29

Re: Delete file but doesn't release space in TOS5

Post by foucomm »

{L_BUTTON_AT}TMSupport

The 2TB of space as release after a wild (like 1 week) and now all ok. But Why?

and when i check the volume, it gave me 2 TB of Other. But once it cleared, it show now 33 Gb.
User avatar
TMroy
TerraMaster Team
Posts: 2598
Joined: 10 Mar 2020, 14:04
China

Re: Delete file but doesn't release space in TOS5

Post by TMroy »

{L_BUTTON_AT}foucomm

I am not able to understand your description, would you give more specifics?
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Locked