hard drive not found

[Ortof]

Hello,

My NAS is currently configured in Raid1 with 2 Western Digital WD40EFZX NASware 3.0 4TB. I want to add two disks to increase my storage capacity.

I have a problem adding the two new hard drives (Seagate IronWolf 4TB ST4000VNZ06 and
Seagate BarraCuda ST4000DM005)

On the nas, the 4 green lights are on, indicating the presence of the hanging disks, but when I enter the nas to configure it, it does not see them.
Result 2 Discs out of 4 recognized and impossible to create a new raid1 or to have my raid 1 evaluated towards a raid 10.

What do you recommend for to succeed in my configuration without losing my data?

Thanks in advance.

[TMroy]

please restart your TNAS and try again. If the issue persist, try to clean the superblock on your drives and try again.

[Ortof]

NAS nettoyer et redémarré mais le problème est le même.

[Ortof]

When I put a hard disk in slot 1 the disk works

[TMRyan]

It looks like slots 3 and 4 are not recognizing your new hard drive, perhaps because they haven't been used for a long time leading to slot gold finger oxidation, you can try using a toothbrush, eraser, etc to wipe the slot gold finger.

[Ortof]

I tried All hard drives on slot 1 2 3 4.
On slot 1 and 2 all disks work (All hard disks are new). On the 3 and 4 None works.

Here is the photo of the hard drive support.

[TMSupport]

Have you tried to clean the connecting fingers of slot 3 and 4?

[Ortof]

Yes I cleaned it and it doesn't work

[TMroy]

what is the model number?
please contact our service team and ask for warranty service.

[Ortof]

The model number is "S/N A2YS210504686"
Product ID: F4-210