It works when I plug it in to a Windows laptop and the flash drives do work so I know it's not a hardware issue with the external drive. I had used the drive in one of the drive bays and set it up as a new TNAS drive (since formatted blank) and it worked then. It's only when plugged into a USB port on the back that it doesn't work.
I'm not totally versed on this but running "lsusb" in a terminal does partially recognize it:
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Bus 002 Device 003: ID 0bda:8153
Bus 002 Device 051: ID 2109:0700 <---
Bus 002 Device 001: ID 1d6b:0003
Bus 001 Device 002: ID 13fe:4100
Bus 001 Device 001: ID 1d6b:0002
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Bus 002 Device 051: ID 2109:0700
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 3.00
bDeviceClass 0
bDeviceSubClass 0
bDeviceProtocol 0
bMaxPacketSize0 9
idVendor 0x2109
idProduct 0x0700
bcdDevice 19.05
iManufacturer 1 VIA Labs, Inc.
iProduct 2 USB 3.0 SATA Bridge
iSerial 3 0000000000006121
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 44
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0
bmAttributes 0xc0
Self Powered
MaxPower 2mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 2
bInterfaceClass 8
bInterfaceSubClass 6
bInterfaceProtocol 80
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0400 1x 1024 bytes
bInterval 0
bMaxBurst 14
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x02 EP 2 OUT
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0400 1x 1024 bytes
bInterval 0
bMaxBurst 14
Binary Object Store Descriptor:
bLength 5
bDescriptorType 15
wTotalLength 22
bNumDeviceCaps 2
USB 2.0 Extension Device Capability:
bLength 7
bDescriptorType 16
bDevCapabilityType 2
bmAttributes 0x00000002
HIRD Link Power Management (LPM) Supported
SuperSpeed USB Device Capability:
bLength 10
bDescriptorType 16
bDevCapabilityType 3
bmAttributes 0x00
wSpeedsSupported 0x000c
Device can operate at High Speed (480Mbps)
Device can operate at SuperSpeed (5Gbps)
bFunctionalitySupport 2
Lowest fully-functional device speed is High Speed (480Mbps)
bU1DevExitLat 10 micro seconds
bU2DevExitLat 2047 micro seconds
can't get debug descriptor: Resource temporarily unavailable
Device Status: 0x000d
Self Powered
U1 Enabled
U2 Enabled
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/: Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/7p, 5000M
|__ Port 2: Dev 51, If 0, Class=, Driver=usb-storage, 5000M
|__ Port 5: Dev 3, If 0, Class=, Driver=r8152, 5000M
/: Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/8p, 480M
|__ Port 4: Dev 2, If 0, Class=, Driver=usb-storage, 480M