Ironwolf Health Management not available

RAID, Volume, storage pool, hard drive, USB, SSD cache and iSCSI LUN
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sanctimon
Posts: 98
Joined: 14 Nov 2021, 06:57

Ironwolf Health Management not available

Post by sanctimon »

I have just bought two Ironwolf 8TB drives.

Both are recently manufactured, one in August and the other in November 2021.

The most recent one is recognised as an IHM enabled drive without a problem. The other one is not.

I want to set them up in a RAID1 array, but I am hesitant, in case the drive whose IHM is actually faulty and I need to send it back.

They both carry the same firmware (SC60).

Appreciate any help.
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Hardfecx
Posts: 244
Joined: 04 Jun 2020, 23:17

Re: Ironwolf Health Management not available

Post by Hardfecx »

For the price they costs, I send it back...
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TMroy
TerraMaster Team
Posts: 2578
Joined: 10 Mar 2020, 14:04
China

Re: Ironwolf Health Management not available

Post by TMroy »

Thank you for your feedback, we will report to Seagate, why IHM can't detect their own drive?
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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sanctimon
Posts: 98
Joined: 14 Nov 2021, 06:57

Re: Ironwolf Health Management not available

Post by sanctimon »

Are you suggesting that I open a support case with them (seagate) directly, too?
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TMroy
TerraMaster Team
Posts: 2578
Joined: 10 Mar 2020, 14:04
China

Re: Ironwolf Health Management not available

Post by TMroy »

yes, please!
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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