Hello,
I had a failed F4-220 and i purchased a replacement F4-425.
I had 2 RAID1 going on 4 disks, when i plugged in my old drive to the new NAS, everything started up fine but it was running the outdated TOS ver4, so i wanted to upgrade it (now regretting that decision!)
I couldn't upgrade by doing a manual install of a downloaded TOS ver 5 so i did a factory reset as i read it needed before upgrading. To my surprise the NAS booted to a screen asking me where to install the new TOS and gave me a warning that it would erase the data on the disk!!
Of course i did not proceed, i used a spare disk to install the TOS and am now plugging in my RAID1 sets one set at at time to recover my data.
The new NAS read one of my RAID1 fine and i can access all the data, the other set it can see that volume is used up but i cannot read the files.
Would you be able to help me with recovering the data from this 2nd set of RAID1? I don't want to try other things that would risk me loosing that data.
Many Thanks
[Help] New NAS cannot read from my old system [SOLVED]
Re: [Help] New NAS cannot read from my old system
Thanks for your support of TerraMaster!
Please contact the online technical support staff to schedule a remote technical support session for data migration. The online support entry is as follows:
https://salesiq.zohopublic.com/signatur ... 97d0be8892
Please contact the online technical support staff to schedule a remote technical support session for data migration. The online support entry is as follows:
https://salesiq.zohopublic.com/signatur ... 97d0be8892
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
Re: [Help] New NAS cannot read from my old system
We have completed the remote support session with you. During the final inspection, we found an issue related to your file system.
We would like to follow up and confirm whether the repair process was completed successfully and if everything is working normally now.
Please feel free to let us know if you encounter any further issues. Thank you.
We would like to follow up and confirm whether the repair process was completed successfully and if everything is working normally now.
Please feel free to let us know if you encounter any further issues. Thank you.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Support team: support(at)terra-master.com (for technical support only)
Re: [Help] New NAS cannot read from my old system
Hello, yes i was able to recover my data using the advance option in shared folders on the RAID1 set that showed only volume but no files, i was able to copy everything out. Thank you for your help.
Just for information, i then went ahead to install the new version of the TOS after i copied the data and it really did wipe everything from the drive.
Just for information, i then went ahead to install the new version of the TOS after i copied the data and it really did wipe everything from the drive.