After connection, it's recognizable in the system but not mounted. At the same time, it is fully manageable from PC.
I can't format it or do anything from TOS. Do I need to wait for the next release?
[Help] USB Device in Unmounted state [SOLVED]
[Help] USB Device in Unmounted state [SOLVED]
My F2-423, after updating to TOS 6.0.694, lost the ability to connect and back up data to a USB drive.
After connection, it's recognizable in the system but not mounted. At the same time, it is fully manageable from PC.
I can't format it or do anything from TOS. Do I need to wait for the next release?
After connection, it's recognizable in the system but not mounted. At the same time, it is fully manageable from PC.
I can't format it or do anything from TOS. Do I need to wait for the next release?
Re: [Help] USB Device in Unmounted state
Regarding the issue of external USB devices failing to mount, we have not received similar feedback from other users so far. After preliminary verification, TOS 6.0.694 itself does not have such a defect. We recommend trying the following steps:
1.Test the mounting function with a different USB device to check if it works properly.
2.Reconnect the current USB device and observe whether the system can automatically detect and mount it.
3.If the issue persists, back up important data from the USB device, format it on a computer, and then reconnect it to the TNAS device to test mounting again.
1.Test the mounting function with a different USB device to check if it works properly.
2.Reconnect the current USB device and observe whether the system can automatically detect and mount it.
3.If the issue persists, back up important data from the USB device, format it on a computer, and then reconnect it to the TNAS device to test mounting again.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: [Help] USB Device in Unmounted state
The previous recommendations didn’t work out for me. The fix ended up being a bit unconventional:
1. I inserted a different USB flash drive, and it was recognized and mounted correctly.
2. I then replaced it with the problematic USB drive — it mounted, but the shown size was still incorrect (the same as the previous USB flash drive).
3. I used the Terramaster interface to format the USB drive.
4. After formatting, the drive size displayed correctly, and it’s now working as expected.
Formatting switched the file system from NTFS to EXT4 — so far, everything seems to be running smoothly. Let’s see how it holds up.
1. I inserted a different USB flash drive, and it was recognized and mounted correctly.
2. I then replaced it with the problematic USB drive — it mounted, but the shown size was still incorrect (the same as the previous USB flash drive).
3. I used the Terramaster interface to format the USB drive.
4. After formatting, the drive size displayed correctly, and it’s now working as expected.
Formatting switched the file system from NTFS to EXT4 — so far, everything seems to be running smoothly. Let’s see how it holds up.