Storage space

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andy
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Joined: 26 Jun 2020, 22:50

Storage space

Post by andy » 31 Jul 2020, 19:27

Hello, I’ve mapped my NAS to my PC so I have a C: drive (my laptop) and N: drive which is my NAS.

When I download files I save to my C: drive, I then copy to the N: drive and then delete the files from my C: drive.

However the C: drive storage remains the same, the files don’t appear but are not in the recycle bin either.

The files seem to count for storage both in C: drive although invisible and N: drive.

Are you able to help with what I’m doing wrong here?

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TMroy
Customer Service
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Joined: 10 Mar 2020, 14:04

Re: Storage space

Post by TMroy » 31 Jul 2020, 22:05

C: drive is your internal drive of your lap top running Windows OS, right? I do not know what happened to your lap top. How is the file on your TNAS?
it has been successfully copied to N: drive?

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Tricky
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Joined: 07 Feb 2020, 02:12

Re: Storage space

Post by Tricky » 31 Jul 2020, 23:08

Why not just specif N drive as the download location and save having to move and delete?

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andy
Posts: 5
Joined: 26 Jun 2020, 22:50

Re: Storage space

Post by andy » 02 Aug 2020, 02:11

TMroy wrote:
31 Jul 2020, 22:05
C: drive is your internal drive of your lap top running Windows OS, right? I do not know what happened to your lap top. How is the file on your TNAS?
it has been successfully copied to N: drive?
Yes, C: drive is internal laptop drive.
TNAS works perfectly, the files work normally.

When I search the laptop for large files, they are listed as N: drive files, but also count to my internal C: drive storage.
Tricky wrote:
31 Jul 2020, 23:08
Why not just specif N drive as the download location and save having to move and delete?
I use a VPN and when the VPN is active, the N: drive doesn’t connect.

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TMSupport
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Joined: 13 Dec 2019, 15:15

Re: Storage space

Post by TMSupport » 03 Aug 2020, 14:08

Are you using VPN server or VPN connection? Could you give more detailed information in return? We'd like to test it here first.

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andy
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Joined: 26 Jun 2020, 22:50

Re: Storage space

Post by andy » 05 Aug 2020, 01:27

I don’t know what the difference is. I use KeepSolid VPN app on my desktop but happy to provide more information.

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TMSupport
Customer Service
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Joined: 13 Dec 2019, 15:15

Re: Storage space

Post by TMSupport » 05 Aug 2020, 17:08

When the VPN is connected, could you access your TNAS with Windows File Explorer?
VPN should have no business with mapped drive.

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