Rsync Server settings keeps forgetting path

[Popparumb]

Terramaster F4-210
4 x 2Tb HDD
Single Raid 5 5.44Tb Storage Pool
I have enabled the Rsync server and defined a path to /public and twice it has forgotten this path, backup stops with no path error. Re-entered it an all is OK. Backup carries on.

Any Ideas.

[TMSupport]

Hi, is it replicable? is it ok to take some images and show us this issue when it happens again? Also, please make sure the folder public has been authrozied.

[Popparumb]

Hi TM Support,

came home today same thing.

Desktop.jpg, path to public has disappeared, and backup software showing error

Desktop reset.jpg, all working OK after reassigned path to Public

[TMSupport]

Thanks for the feedback. How often will this happen? Is it ok to let our engineer have a remote session to check? Please contact us at support(a)terra-master.com to confirm the session.

[Popparumb]

Couple of times per month. Ok for Remote session,London Time zone, best after 6pm

[Popparumb]

HI TMSupport,

This has just happened again. access to public has disappeared from the Rsync server settings.

Is there a log I can access through SSH or something?

John

[TMSupport]

Hi John, could you please contact me at support@terra-master.com? For this Rsync issue, it never happened before, and we cannot replicate here. It's hard to know how to help you resolve it.

[scoobyfizz]

Hi,

I'm on 4.1.24 and I am getting the same issue. I have a daily backup Rsync from my QNAP nas to my f2-210 and it is constantly failing overnight because the path disappears from the RSYNC settings on the terr-master. I thought it was something to do with the disks going to sleep (although they aren't because of Plex running I think). So I changhed the sleep settings to never but I am still getting this issue.

[TMSupport]

Please send en email with detailed description to support(a)terra-master.com, we will remotely check for you.