unable to delete file

SMB, NFS, AFP, FTP, web file manager and Rsync server.
Locked
User avatar
dataonly
Posts: 40
Joined: 12 Oct 2022, 21:47

unable to delete file

Post by dataonly »

i have sub folder in the admin main folder so it have read and write permission however when i try to delete files in the sub folder the files still remain, meaning the delete operation does nothing to it
User avatar
dataonly
Posts: 40
Joined: 12 Oct 2022, 21:47

Re: unable to delete file

Post by dataonly »

I can delete those files using the mobile app but i can't delete them on my pc via tos/desktop???
User avatar
TMroy
TerraMaster Team
Posts: 2578
Joined: 10 Mar 2020, 14:04
China

Re: unable to delete file

Post by TMroy »

Hi, please read this to report an issue more effectively.
viewtopic.php?f=6&t=392
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
dataonly
Posts: 40
Joined: 12 Oct 2022, 21:47

Re: unable to delete file using file manager app

Post by dataonly »

*TNAS f5-221 running TOS 5.1.24,
*login to TNAS via web browser, from then try to use File Manager app to manage files and the problem i have is that i can't delete any file or folder, while i can cut and past the file from one folder to another without any problem but i just can't delete it. I can delete that same file successful it i do so via TNAS mobile app. I have refreshed the web browser, rebooted TNAS, same problem,.
I have seek for help via live chat and yet prob still has not resolved.
User avatar
TWlhq
TerraMaster Team
Posts: 29
Joined: 29 Jun 2022, 18:12

Re: unable to delete file

Post by TWlhq »

{L_BUTTON_AT}dataonly

Try editing the shared folder permissions and tick the option to inherit permissions when editing. If this still doesn't work, contact the technical support team to look at it remotely.
User avatar
dataonly
Posts: 40
Joined: 12 Oct 2022, 21:47

Re: unable to delete file

Post by dataonly »

Folder is not shared and as Admin, admin has full permission for it
Also where to so select inherit persimiison?
User avatar
TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: unable to delete file

Post by TMSupport »

Right-click on the folder, view its properties, and edit permissions.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Locked