Cannot access public folder from windows on admin account

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Quadriflax
Posts: 6
Joined: 12 Feb 2021, 03:20

Cannot access public folder from windows on admin account

Post by Quadriflax »

Hello--

I've just updated to 4.2.30 on my F2-220 and now I'm having trouble accessing my public folder from my admin account on Windows. I've used the TOS app to create a link to my NAS. It shows up just fine. In my root folder I see the three main folders: "admin", "appdata", and "public". If I enter my admin user and password, I can access "admin" and "appdata" just fine, but when I click on "public" I get the following error:
Windows cannot access \\192.168.XX.XX\public
Check the spelling ofthe name. Otherwise, there might be a problem with your network. To try and identify and resolve network problems, click Diagnose."
If I click "diagnose" it just says "Windows can't find "\\192.168.X.X\public". The name might be mispelled".

I double checked all permissions in the TOS file manager. Admin has full read/write permission both as a user and as a group. This used to work just fine before I updated to the latest TOS, and I didn't change any configurations. Why is this one folder and all its contents not accessible? How can I fix this?
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TMzethar
TerraMaster Team
Posts: 1217
Joined: 27 Oct 2020, 16:43

Re: Cannot access public folder from windows on admin account

Post by TMzethar »

{L_BUTTON_AT}Quadriflax
Please try clearing the Samba cache and credentials and then remapping the disk. If the problem persists, please contact the technical team mailbox. viewtopic.php?f=77&t=2743
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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