What's this error?
- ridinghero1990
- Posts: 28
- Joined: 26 Feb 2021, 18:11
What's this error?
F4-210 upgraded to the newest firmware.
Been getting this weird error in the TOS settings for the past two updates. In the Network Services section, actually Network/General, under HTTP, HTTPS, server header, and simultaneous connections I see this error in the text box.
ERROR: ld.so: object '/etc/libsystem.so' from /etc/ld.so.preload cannot be preloaded (cannot open shared object file): ignored.ERROR: ld.so: object '/etc/libsystem.so' from /etc/ld.so.preload cannot be preloaded (cannot open shared object file): ignored.ERROR: ld.so: object '/etc/libsystem.so' from /etc/ld.so.preload cannot be preloaded (cannot open shared object file): ignored.8181
Been getting this weird error in the TOS settings for the past two updates. In the Network Services section, actually Network/General, under HTTP, HTTPS, server header, and simultaneous connections I see this error in the text box.
ERROR: ld.so: object '/etc/libsystem.so' from /etc/ld.so.preload cannot be preloaded (cannot open shared object file): ignored.ERROR: ld.so: object '/etc/libsystem.so' from /etc/ld.so.preload cannot be preloaded (cannot open shared object file): ignored.ERROR: ld.so: object '/etc/libsystem.so' from /etc/ld.so.preload cannot be preloaded (cannot open shared object file): ignored.8181
Re: What's this error?
Hello
This is because the object file ‘libsystem.so’ cannot be loaded. Please log in to ssh to switch to root mode and execute a command: mv /etc/ld.so.preload /home
If you still can’t solve it, please give us a screenshot to troubleshoot the cause.
This is because the object file ‘libsystem.so’ cannot be loaded. Please log in to ssh to switch to root mode and execute a command: mv /etc/ld.so.preload /home
If you still can’t solve it, please give us a screenshot to troubleshoot the cause.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
- ridinghero1990
- Posts: 28
- Joined: 26 Feb 2021, 18:11
Re: What's this error?
i putty into the nas
and get the same error
i don't understand the command you gave me or what to do with it
i copied the command and something called busybox showed up with more instructions
please be clear on what i should do
and get the same error
i don't understand the command you gave me or what to do with it
i copied the command and something called busybox showed up with more instructions
please be clear on what i should do
Re: What's this error?
Hi! Can you send a screenshot of the error report after entering the command? We need to troubleshoot the cause of the error.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
- ridinghero1990
- Posts: 28
- Joined: 26 Feb 2021, 18:11
Re: What's this error?
Here is the exact error I get in the TOS panel in the Network section.
- ridinghero1990
- Posts: 28
- Joined: 26 Feb 2021, 18:11
Re: What's this error?
Please give me clear instructions to solve this by SSH. I can't tell if you want me to type "Id" (EYE) or "ld" (the letter L).
- ridinghero1990
- Posts: 28
- Joined: 26 Feb 2021, 18:11
Re: What's this error?
And when I use putty to get into my NAS
- ridinghero1990
- Posts: 28
- Joined: 26 Feb 2021, 18:11
Re: What's this error?
i also can't sign in with putty as 'root'. it should be the admin password. i typed it in and it says access denied.
Re: What's this error?
Hi! We can not see the screenshots you attached. Maybe you can try the following methods again.
Login in to SSH terminal:viewtopic.php?f=75&t=2350
Execute the command:
If it still report an error, you can send an email to our technical team, and our engineer will check it for you remotely.
Login in to SSH terminal:viewtopic.php?f=75&t=2350
Execute the command:
Code: Select all
mv /etc/ld.so.preload /home
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
- ridinghero1990
- Posts: 28
- Joined: 26 Feb 2021, 18:11
Re: What's this error?
can you see the pics now?