afp/smb password macos finder issue.

[Chicken Dinner]

I have a new F4-210 - 4-bay.
Completely new to NAS.
Macos Big Sur.
Everything seems to be working fine through my browser but I cannot access via finder in macos.
Both afp://xxxxx and smb do not seem to recognize my password - which is input from keychain.
Both afp and smb file services are enabled in TOS Control Panel.
I have also tried copy/paste the username and password from safari passwords with the same result.
Any ideas what the problem might be?

[TMS]

Clean up the browser cache, restart SMB and AFP services, if you still can’t connect, please tell us what error is prompted, it’s best to take a screenshot

[Chicken Dinner]

Clean up the browser cache, restart SMB and AFP services, if you still can’t connect, please tell us what error is prompted, it’s best to take a screenshot

Assuming restart services means uncheck and then apple and then recheck and apply - done.
Assuming you mean my macos browser - done.
No change.
When I click "Connect" there is about a 2 second period and then the box moves side to side to indicate it hasn't been accepted.

[TMzethar]

Can other devices use AFP/SMB services successfully?

[Chicken Dinner]

Can other devices use AFP/SMB services successfully?

Seems to connect on Ipad.
No indication that it is refusing the user/pass.
I can see a "share" folder.
When I click the folder it says
"Content Unavailable
The folder contents could not be displayed because fo an unknown error."

[TMzethar]

Please send an email to support(at)terra-master.com，we can let our engineer check it remotely.

[Chicken Dinner]

I performed a factory reset and it now works as it should in this regard.