IP adress wont lock in

IPv4/6, Port, VPN, proxy, SSH, remote access and more.
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noitch
Posts: 2
Joined: 03 Aug 2020, 16:18

IP adress wont lock in

Post by noitch » 03 Aug 2020, 17:04

Two problems
1 >>> F4-220 TOS 4.1.27 I recently change internet providers, so now on a different ip range ie 192.168.0.2 to 192.168.1.2
I open TNAS-pc app and change the ip to the new router range 192.168.1.2. I can open and configure desktop TOS 4.1.27 to my settings and apply them. Every reboot of the nas it goes back to old ip 192.168.0.2 and I cannot login unless I open TNAS-pc app and change IP. How can get the ip to stay locked in?

2>>> Remote Access will not let me 'Apply' when enable remote access box ticked, It just highlight the TNAS ID box.

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TMSupport
Customer Service
Posts: 592
Joined: 13 Dec 2019, 15:15

Re: IP adress wont lock in

Post by TMSupport » 04 Aug 2020, 17:24

Hi, after changing the IP address with TNAS PC, please log onto TOS and go to Control panel - network services -network interface, check the current LAN and click Edit, and select "Use the manual configuration noted below" to set a static IP address for your TNAS.
And then try to re-enable Remote Access again.
static IP.png

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TMroy
Customer Service
Posts: 637
Joined: 10 Mar 2020, 14:04

Re: IP adress wont lock in

Post by TMroy » 04 Aug 2020, 22:42

Your TNAS IP address may not well set and even conflict with DHCP, you better reset your IP address on control panel of TOS.
The tnas.online remote access settings fails may also be related to your improper IP settings.
To contact our tech team or want a remote session, please email to support(at)terra-master.com

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noitch
Posts: 2
Joined: 03 Aug 2020, 16:18

Re: IP adress wont lock in

Post by noitch » 05 Aug 2020, 05:25

Thank you all working again. I Set network to dhcp and applied, that sorted it. Then reset to static ip. All is good :)

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