Mobile App 2.3.23 problem

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Jonas Pi
Posts: 21
Joined: 09 Jul 2020, 08:59

Mobile App 2.3.23 problem

Post by Jonas Pi » 12 Jul 2020, 09:53

Hey there,
I was updating TNAS Mobile App from 2.3.16 to 2.3.23
The new Version (2.3.23, downloaded from inside the app - settings/version information/download ) won't recognize any of my user and i can't log in.
Everytime i try there's the message that my User or Password is incorrect.

If i uninstall the app and install the 2.3.16 (Android Playstore Version) again it works fine.

Please fix it :-)

Sincere
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TMSupport
Customer Service
Posts: 879
Joined: 13 Dec 2019, 15:15

Re: Mobile App 2.3.23 problem

Post by TMSupport » 15 Jul 2020, 14:48

Thank you for the reporting.
Please advise whether there is any special characters in your password. We will check here.
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @

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Jonas Pi
Posts: 21
Joined: 09 Jul 2020, 08:59

Re: Mobile App 2.3.23 problem

Post by Jonas Pi » 16 Jul 2020, 04:56

Good Evening,

Some capital letters, symbols and numbers. I can tell you the symbol is a plus (+)

Thanks for the reply!

Sincerely,
Jonas
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TMSupport
Customer Service
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Joined: 13 Dec 2019, 15:15

Re: Mobile App 2.3.23 problem

Post by TMSupport » 16 Jul 2020, 12:06

Thank you for the feedback. We have tested here that password with symbol + would not be accepted by TNAS Mobile 2.3.23.
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @

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Jonas Pi
Posts: 21
Joined: 09 Jul 2020, 08:59

Re: Mobile App 2.3.23 problem

Post by Jonas Pi » 17 Jul 2020, 19:32

Thanks for testing!

Will it be fixes within the next releases ?

Sincerely,
Jonas
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TMroy
Customer Service
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Joined: 10 Mar 2020, 14:04

Re: Mobile App 2.3.23 problem

Post by TMroy » 17 Jul 2020, 23:20

This issue has been reported to the tech team, I think they will fix it, but I can't tell when. Will keep you updated.
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @

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Jonas Pi
Posts: 21
Joined: 09 Jul 2020, 08:59

Re: Mobile App 2.3.23 problem

Post by Jonas Pi » 21 Aug 2020, 14:48

Hey there,

i guess the problem is fixed. I'm not quite sure if my Smartphone was updating your app, but i've done a TOS update too so either of that fixed the issue, the special sign plus (+) is working in my password again.

Thank you!!

Regards from Germany :)
F4-210

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TMSupport
Customer Service
Posts: 879
Joined: 13 Dec 2019, 15:15

Re: Mobile App 2.3.23 problem

Post by TMSupport » 24 Aug 2020, 14:46

Thanks for the feedback and glad to know it's fixed now.
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @

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