Hey there,
I was updating TNAS Mobile App from 2.3.16 to 2.3.23
The new Version (2.3.23, downloaded from inside the app - settings/version information/download ) won't recognize any of my user and i can't log in.
Everytime i try there's the message that my User or Password is incorrect.
If i uninstall the app and install the 2.3.16 (Android Playstore Version) again it works fine.
Please fix it
Sincere
Mobile App 2.3.23 problem
Re: Mobile App 2.3.23 problem
Thank you for the reporting.
Please advise whether there is any special characters in your password. We will check here.
Please advise whether there is any special characters in your password. We will check here.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: Mobile App 2.3.23 problem
Good Evening,
Some capital letters, symbols and numbers. I can tell you the symbol is a plus (+)
Thanks for the reply!
Sincerely,
Jonas
Some capital letters, symbols and numbers. I can tell you the symbol is a plus (+)
Thanks for the reply!
Sincerely,
Jonas
F4-210
Re: Mobile App 2.3.23 problem
Thank you for the feedback. We have tested here that password with symbol + would not be accepted by TNAS Mobile 2.3.23.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: Mobile App 2.3.23 problem
Thanks for testing!
Will it be fixes within the next releases ?
Sincerely,
Jonas
Will it be fixes within the next releases ?
Sincerely,
Jonas
F4-210
Re: Mobile App 2.3.23 problem
This issue has been reported to the tech team, I think they will fix it, but I can't tell when. Will keep you updated.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: Mobile App 2.3.23 problem
Hey there,
i guess the problem is fixed. I'm not quite sure if my Smartphone was updating your app, but i've done a TOS update too so either of that fixed the issue, the special sign plus (+) is working in my password again.
Thank you!!
Regards from Germany
i guess the problem is fixed. I'm not quite sure if my Smartphone was updating your app, but i've done a TOS update too so either of that fixed the issue, the special sign plus (+) is working in my password again.
Thank you!!
Regards from Germany
F4-210
Re: Mobile App 2.3.23 problem
Thanks for the feedback and glad to know it's fixed now.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)