F5-221 VPN Connection Issues

IPv4/6, Port, VPN, proxy, SSH, remote access and more.
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Stevd
Posts: 21
Joined: 20 May 2020, 06:05

F5-221 VPN Connection Issues

Post by Stevd »

Has anyone been able to set up a vpn connection to NordVPN or any other VPN provider from a F5-221

I have tried setting up the connection by downloading the config file and also found the server certificates. When I try to connect it just fails.

I see there is another similar thread but no outcome.
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TMroy
TerraMaster Team
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Joined: 10 Mar 2020, 14:04
China

Re: F5-221 VPN Connection Issues

Post by TMroy »

Hi, please make sure you have selected a correct protocol and used correct credential provided by your VPN service provider.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Stevd
Posts: 21
Joined: 20 May 2020, 06:05

Re: F5-221 VPN Connection Issues

Post by Stevd »

Yep, I have done all of that.

The only protocol which should work is the OpenVPN protocol as this is the only protocol that NordVPN allows from the terramaster list, but I just can't seem to get ot to play.
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Stevd
Posts: 21
Joined: 20 May 2020, 06:05

Re: F5-221 VPN Connection Issues

Post by Stevd »

Terramaster TOS seems to force you to put a CA certificate in, however on other VPN setup tutorials it seems this isn't necessary. Am I doing something wrong?
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TMSupport
TerraMaster Team
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Joined: 13 Dec 2019, 15:15

Re: F5-221 VPN Connection Issues

Post by TMSupport »

Yes, a CA certificate is needed.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Stevd
Posts: 21
Joined: 20 May 2020, 06:05

Re: F5-221 VPN Connection Issues

Post by Stevd »

Even with a CA certificate, it still doesn't work.
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TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: F5-221 VPN Connection Issues

Post by TMSupport »

Please contact us at support(a)terra-master.com, a remote check will be arranged for you.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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