Issue with wireless dongle recognition

[vb_linux]

Hi,

I bought a wifi dongle for my tnas F4-220. Here is the link - https://www.amazon.com/gp/product/B07FG ... UTF8&psc=1 . From the product description - "About Linux: https://github.com/abperiasamy/rtl8812AU_8821AU_linux"

I tried it in both usb2 andusb3 slot and it was not recognized in wifi. Do I need to take out ethernet wire?

I tried to modprobe the module and couldn't find it.

[root@TNAS-00641E ~]# modprobe rtl8812au
modprobe: FATAL: Module rtl8812au not found in directory /lib/modules/4.13.16
[root@TNAS-00641E ~]# modprobe -v rtl8821au
modprobe: FATAL: Module rtl8821au not found in directory /lib/modules/4.13.16
[root@TNAS-00641E ~]# modprobe -v 8812au
modprobe: FATAL: Module 8812au not found in directory /lib/modules/4.13.16

I also tried to get dmesg, so your team can analyze it.

[root@TNAS-00641E ~]# dmesg|grep -i usb
[ 0.195382] ACPI: Power Resource [USBC] (on)
[ 0.297322] ACPI: bus type USB registered
[ 0.297322] usbcore: registered new interface driver usbfs
[ 0.298040] usbcore: registered new interface driver hub
[ 0.298151] usbcore: registered new device driver usb
[ 0.947127] usbcore: registered new interface driver ath6kl_usb
[ 0.947144] usbcore: registered new interface driver ar5523
[ 0.947145] Atmel at76x USB Wireless LAN Driver 0.17 loading
[ 0.947169] usbcore: registered new interface driver at76c50x-usb
[ 0.947319] usbcore: registered new interface driver usb8xxx
[ 0.947355] usbcore: registered new interface driver brcmfmac
[ 0.947480] usbcore: registered new interface driver lbtf_usb
[ 0.947500] usbcore: registered new interface driver mwifiex_usb
[ 0.947513] usbcore: registered new interface driver mt7601u
[ 0.947530] usbcore: registered new interface driver rt2500usb
[ 0.947544] usbcore: registered new interface driver rt73usb
[ 0.947558] usbcore: registered new interface driver rt2800usb
[ 0.947573] usbcore: registered new interface driver rtl8187
[ 0.947590] usbcore: registered new interface driver rtl8192cu
[ 0.947606] usbcore: registered new interface driver rtl8xxxu
[ 0.947790] usbcore: registered new interface driver zd1211rw
[ 0.947805] usbcore: registered new interface driver zd1201
[ 0.947821] usbcore: registered new interface driver rndis_wlan
[ 0.947860] usbcore: registered new interface driver catc
[ 0.947873] usbcore: registered new interface driver kaweth
[ 0.947875] pegasus: v0.9.3 (2013/04/25), Pegasus/Pegasus II USB Ethernet driver
[ 0.947888] usbcore: registered new interface driver pegasus
[ 0.947901] usbcore: registered new interface driver rtl8150
[ 0.947918] usbcore: registered new interface driver r8152
[ 0.947933] usbcore: registered new interface driver asix
[ 0.947945] usbcore: registered new interface driver ax88179_178a
[ 0.947958] usbcore: registered new interface driver cdc_ether
[ 0.947973] usbcore: registered new interface driver dm9601
[ 0.947989] usbcore: registered new interface driver smsc75xx
[ 0.948033] usbcore: registered new interface driver smsc95xx
[ 0.948048] usbcore: registered new interface driver gl620a
[ 0.948061] usbcore: registered new interface driver net1080
[ 0.948078] usbcore: registered new interface driver rndis_host
[ 0.948095] usbcore: registered new interface driver ipheth
[ 0.948109] usbcore: registered new interface driver sierra_net
[ 0.948122] usbcore: registered new interface driver cx82310_eth
[ 0.948135] usbcore: registered new interface driver ch9200
[ 0.948172] ehci_hcd: USB 2.0 'Enhanced' Host Controller (EHCI) Driver
[ 0.948210] ohci_hcd: USB 1.1 'Open' Host Controller (OHCI) Driver
[ 0.948232] uhci_hcd: USB Universal Host Controller Interface driver
[ 0.948478] xhci_hcd 0000:00:14.0: new USB bus registered, assigned bus number 1
[ 0.949750] usb usb1: New USB device found, idVendor=1d6b, idProduct=0002
[ 0.949753] usb usb1: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[ 0.949755] usb usb1: Product: xHCI Host Controller
[ 0.949757] usb usb1: Manufacturer: Linux 4.13.16 xhci-hcd
[ 0.949758] usb usb1: SerialNumber: 0000:00:14.0
[ 0.950099] hub 1-0:1.0: USB hub found
[ 0.950719] xhci_hcd 0000:00:14.0: new USB bus registered, assigned bus number 2
[ 0.950798] usb usb2: New USB device found, idVendor=1d6b, idProduct=0003
[ 0.950800] usb usb2: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[ 0.950802] usb usb2: Product: xHCI Host Controller
[ 0.950804] usb usb2: Manufacturer: Linux 4.13.16 xhci-hcd
[ 0.950805] usb usb2: SerialNumber: 0000:00:14.0
[ 0.952163] hub 2-0:1.0: USB hub found
[ 0.952457] usbcore: registered new interface driver usblp
[ 0.952475] usbcore: registered new interface driver cdc_wdm
[ 0.952497] usbcore: registered new interface driver uas
[ 0.952527] usbcore: registered new interface driver usb-storage
[ 0.952546] usbcore: registered new interface driver ums-realtek
[ 0.952583] usbcore: registered new interface driver usbserial
[ 0.952598] usbcore: registered new interface driver usbserial_generic
[ 0.952609] usbserial: USB Serial support registered for generic
[ 0.952623] usbcore: registered new interface driver cp210x
[ 0.952632] usbserial: USB Serial support registered for cp210x
[ 0.952651] usbcore: registered new interface driver usb_serial_simple
[ 0.952660] usbserial: USB Serial support registered for carelink
[ 0.952673] usbserial: USB Serial support registered for zio
[ 0.952682] usbserial: USB Serial support registered for funsoft
[ 0.952691] usbserial: USB Serial support registered for flashloader
[ 0.952700] usbserial: USB Serial support registered for google
[ 0.952709] usbserial: USB Serial support registered for vivopay
[ 0.952719] usbserial: USB Serial support registered for moto_modem
[ 0.952727] usbserial: USB Serial support registered for novatel_gps
[ 0.952739] usbserial: USB Serial support registered for hp4x
[ 0.952749] usbserial: USB Serial support registered for suunto
[ 0.952762] usbserial: USB Serial support registered for siemens_mpi
[ 0.972137] usbcore: registered new interface driver usbhid
[ 0.972138] usbhid: USB HID core driver
[ 1.315133] usb 1-3: new high-speed USB device number 2 using xhci_hcd
[ 1.487501] usb 1-3: New USB device found, idVendor=1221, idProduct=3234
[ 1.489896] usb 1-3: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 1.492251] usb 1-3: Product: Disk
[ 1.494586] usb 1-3: Manufacturer: USB
[ 1.496877] usb 1-3: SerialNumber: 2015022616340156
[ 1.499405] usb-storage 1-3:1.0: USB Mass Storage device detected
[ 1.501802] scsi host7: usb-storage 1-3:1.0
[ 1.659377] usb 1-4: new high-speed USB device number 3 using xhci_hcd
[ 1.831122] usb 1-4: New USB device found, idVendor=0bda, idProduct=b812
[ 1.834235] usb 1-4: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 1.837301] usb 1-4: Product: 802.11ac NIC
[ 1.840306] usb 1-4: Manufacturer: Realtek
[ 1.843266] usb 1-4: SerialNumber: 123456
[ 2.527811] scsi 7:0:0:0: Direct-Access USB Disk 2.60 PQ: 0 ANSI: 2
[ 5.074731] usbcore: registered new interface driver rtl8812au
[ 1087.296769] usb 1-4: USB disconnect, device number 3
[ 1092.973071] usb 1-1: new high-speed USB device number 4 using xhci_hcd
[ 1093.143427] usb 1-1: New USB device found, idVendor=0bda, idProduct=b812
[ 1093.145027] usb 1-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 1093.146607] usb 1-1: Product: 802.11ac NIC
[ 1093.148162] usb 1-1: Manufacturer: Realtek
[ 1093.149716] usb 1-1: SerialNumber: 123456




Then i just did :

[root@TNAS-00641E ~]# dmesg|tail -15
[ 94.423880] VBoxNetFlt: Successfully started.
[ 231.443141] rclone (8795) used greatest stack depth: 12464 bytes left
[ 377.163526] Plex Media Serv (7792) used greatest stack depth: 12336 bytes left
[ 377.321002] Plex Media Serv (5884) used greatest stack depth: 12280 bytes left
[ 386.743865] Plex DLNA Serve (11207) used greatest stack depth: 11152 bytes left
[ 454.212385] Plex DLNA Serve (12065) used greatest stack depth: 9800 bytes left
[ 876.734584] traps: cnid_dbd[18992] general protection ip:7f57e5aa0165 sp:7ffdc7ffebd0 error:0 in libdb-5.3.so[7f57e59e8000+15a000]
[ 1087.296769] usb 1-4: USB disconnect, device number 3
[ 1092.973071] usb 1-1: new high-speed USB device number 4 using xhci_hcd
[ 1093.143427] usb 1-1: New USB device found, idVendor=0bda, idProduct=b812
[ 1093.145027] usb 1-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 1093.146607] usb 1-1: Product: 802.11ac NIC
[ 1093.148162] usb 1-1: Manufacturer: Realtek
[ 1093.149716] usb 1-1: SerialNumber: 123456
[ 1121.195428] msgcenter[4730]: segfault at c0 ip 00007fd771365a24 sp 00007ffd5131e110 error 4 in libc-2.26.so[7fd77131a000+1a7000]

[TMSupport]

Hi, thanks for your report, it will be transferred to the tech dept. Will get back to you later.

[vb_linux]

Any updates?

[TMSupport]

Is it ok to let our engineer remotely check for you? The mentioned USB WiFi dongle should be supported. You can contact us support(a)terra-master.com to confirm it.

[vb_linux]

Yes, I can send an email on that.

[TMSupport]

Thank you!

[gathering4us]

Hello, I have the same issue with my F4-220. I bought this wifi dongle (https://smile.amazon.com/gp/product/B07 ... UTF8&psc=1) from Amazon as it was the recommended dongle from the seller in the Q&A section: https://www.amazon.com/ask/questions/asin/B01NARTS2C/11

However, the NAS is not recognizing the USB dongle, saying USB wifi adapter not detected. I tried both the USB 2.0 and 3.0 port. Please help.

[TMSupport]

You can send an email to support(a)terra-master.com and we will remotely check -in to see whether it's a real 8812 AU chipset.