My internet at home gets cut off

IPv4/6, Port, VPN, proxy, SSH, remote access and more.
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rvpchavis
Posts: 1
Joined: 13 Oct 2022, 04:45

My internet at home gets cut off

Post by rvpchavis »

May someone please help
Ever since I got the Terra NAS system the internet in my home continuously cuts off for 3 to 5 mins and then turns back on. This happens most often when I upload files to the NAS system. I'm doing this via wifi. Because it cuts internet for some odd reason it is very bad for my upload as I have to restart it. Takes forever and cuts internet for my family throughout the home. Is there a solution? Thank you
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Xcentric
Posts: 8
Joined: 07 Sep 2022, 00:55

Re: My internet at home gets cut off

Post by Xcentric »

{L_BUTTON_AT}rvpchavis

I had this issue before but instead of transferring through Wi-Fi, I was transferring through LAN. When it reaches transfer speeds of around 120Mbps, Wi-Fi will crash, and I need to restart it.

One of the solutions that I got was, limit the transfer speeds on the router, it might be because there is too much traffic than what the router can handle and hangs/inaccessible/crashes.
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TMroy
TerraMaster Team
Posts: 2578
Joined: 10 Mar 2020, 14:04
China

Re: My internet at home gets cut off

Post by TMroy »

{L_BUTTON_AT}rvpchavis

The only thing a NAS device can do to a router is to send traffic.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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