Remote Access application in TOS 4.1 gives "operation failed"

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kilbey1
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Joined: 17 Mar 2020, 08:19

Remote Access application in TOS 4.1 gives "operation failed"

Post by kilbey1 »

I purchased a hostname from dyndns.com. I click "Enable DDNS," choose www.dyndns.com as my DNS server, and have input the username and password into the "Remote Access" application. For dynamic domain, I have tried multiple variations of combinations for "Dynamic Domain" but always get error "Operation failed!"

Note: I am able to externally connect to my hostname from outside my network, and it directs to the TOS login page on my NAS.

1. Is there a correct format for Dynamic Domain here?
2. Is this application working properly?

Running TOS 4.1 on F2-220.
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TMroy
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Re: Remote Access application in TOS 4.1 gives "operation failed"

Post by TMroy »

Would you tell the complete TOS version?
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kilbey1
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Re: Remote Access application in TOS 4.1 gives "operation failed"

Post by kilbey1 »

4.1.18-2001031451
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TMSupport
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Re: Remote Access application in TOS 4.1 gives "operation failed"

Post by TMSupport »

Could you please post the domain name here? I will check with our tech dept.
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kilbey1
Posts: 19
Joined: 17 Mar 2020, 08:19

Re: Remote Access application in TOS 4.1 gives "operation failed"

Post by kilbey1 »

grubgirl.is-a-geek.net
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Re: Remote Access application in TOS 4.1 gives "operation failed"

Post by TMSupport »

Is it ok to let our engineer have a remotely check for you? You can contact us at support(a)terra-master.com to confirm the details.
To contact our team, please send email to following addresses, remember to replace (at) with @
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stacecom
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Re: Remote Access application in TOS 4.1 gives "operation failed"

Post by stacecom »

I have the same problem. The version of inadyn you have installed does not recognize any of the options in the config file:

/etc/inadyn.conf:

## inadyn configuration file
update_period_sec 600 # Check for a new IP every 600 seconds
# DynDNS username and password here
username <REDACTED>
password <REDACTED>
dyndns_system dyndns@dyndns.org
## Dynamic DNS hosts
alias <redacted>.dyndns.org

root@TNAS-013AB7:~# inadyn -n
inadyn[9617]: In-a-dyn version 2.3.1 -- Dynamic DNS update client.
inadyn[9617]: /etc/inadyn.conf:16: no such option 'update_period_sec'
inadyn[9617]: Parse error in /etc/inadyn.conf
inadyn[9617]: Error code 74: Missing .conf file

The only way I can get the program to run is to comment out *every* line in the config file. What's the deal with that binary?
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TMroy
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Re: Remote Access application in TOS 4.1 gives "operation failed"

Post by TMroy »

Inadyn will be updated in next release. But even for current version, it does work well with dyndns.com dynamic domain.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
kilbey1
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Joined: 17 Mar 2020, 08:19

Re: Remote Access application in TOS 4.1 gives "operation failed"

Post by kilbey1 »

It doesn't seem to be working properly yet. I captured a small video showing current operation, but too large to attach -- when entering info and choosing Apply, screen briefly displays successful operation, then deselects checkbox (it never truly "sticks"). TOS 4.1.30. Worked ok for no-ip.com, then I turned it off, in early October. File is 2.4 mb.
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TMSupport
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Re: Remote Access application in TOS 4.1 gives "operation failed"

Post by TMSupport »

You can share with us the link of the uploaded small video.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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