TNAS.Online issues as well as ddns

IPv4/6, Port, VPN, proxy, SSH, remote access and more.
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byujojo
Posts: 3
Joined: 17 Apr 2022, 13:54

TNAS.Online issues as well as ddns

Post by byujojo »

am having issues getting remote connection to work this includes ddns. I
have tried restarting. enabling and disabling TNAS.ONLINE. Ive tried 100's
of different rent IDS. It simply is refusing to connect. after i click apply it
refuses to change. I am signed in as a user. I have tried guest as well.
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TMroy
TerraMaster Team
Posts: 2578
Joined: 10 Mar 2020, 14:04
China

Re: TNAS.Online issues as well as ddns

Post by TMroy »

Please make sure you have input the correct credential information. To verify your credential, you can try to create DDNS on your router or on other devices.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
byujojo
Posts: 3
Joined: 17 Apr 2022, 13:54

Re: TNAS.Online issues as well as ddns

Post by byujojo »

Even after checking the user it is still refusing to allow me to remote access. When i click apply it flashes the IP of the remote access for a couple seconds then it goes away and refuses to work. I have tried just about everything to get remote access to work but nothing is working.
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TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: TNAS.Online issues as well as ddns

Post by TMSupport »

After enabling TNAS.online, does the ID status show "Registered Successfully"?

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To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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