Slow speed with remote access in F2-210

IPv4/6, Port, VPN, proxy, SSH, remote access and more.
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mr.leonid
Posts: 4
Joined: 26 Feb 2022, 23:12

Slow speed with remote access in F2-210

Post by mr.leonid »

Hello.
I recently purchased a Teramaster F2-210.

The speed of downloading and uploading through the local network is fast.

But with remote access, the speed is very low.

The Theramaster is connected to the Internet at speeds up to 100 Mbps.

I read somewhere that the problem is in the restrictions in service tnas.online - is it really so?
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TMAY
Posts: 70
Joined: 17 Aug 2021, 10:00

Re: Slow speed with remote access in F2-210

Post by TMAY »

Is the upload and download speed slow when logging in with tnas.online? What is the approximate speed?
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mr.leonid
Posts: 4
Joined: 26 Feb 2022, 23:12

Re: Slow speed with remote access in F2-210

Post by mr.leonid »

Approximately 30-90 KB
The login page itself also takes a long time to load - the background image is loaded in parts, hanging.
If you share a photo of 5 MB - it also opens very slowly - the photo is loaded in parts for a long time opening in fragments.
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TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: Slow speed with remote access in F2-210

Post by TMSupport »

TNAS.online is a free remote access service provided by TerraMaster. TNAS.online limits the bandwidth of each user. In addition, if access peaks are encountered, the access speed may also be affected. TNAS.online can only meet daily file access. It will take a long time to upload or download large files, and it is not suitable for playing videos online. If you need faster remote access bandwidth, it is recommended that you use DDNS, configure public IP or purchase services from other service providers.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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JeffreyLangBoyd
Posts: 3
Joined: 25 Dec 2020, 13:02

Re: Slow speed with remote access in F2-210

Post by JeffreyLangBoyd »

Is there a guide on how to utilize DDNS or how to purchase services that will allow faster remote access?
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TMAY
Posts: 70
Joined: 17 Aug 2021, 10:00

Re: Slow speed with remote access in F2-210

Post by TMAY »

Hello, please go to the system desktop - help, you can find the documentation about ddns.
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JeffreyLangBoyd
Posts: 3
Joined: 25 Dec 2020, 13:02

Re: Slow speed with remote access in F2-210

Post by JeffreyLangBoyd »

Thanks. Will do.
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