Can't Access Web GUI

IPv4/6, Port, VPN, proxy, SSH, remote access and more.
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TMRyan
TerraMaster Team
Posts: 817
Joined: 01 Dec 2020, 11:50

Re: Can't Access Web GUI

Post by TMRyan »

This is not a problem we often encounter, we can't know the reason only through the description of the problem, we need to find the reason with the help of terminal commands.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
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LexMark2100
Posts: 21
Joined: 05 Jan 2022, 22:03

Re: Can't Access Web GUI

Post by LexMark2100 »

Hi,

I have sent an email to support. I am waiting for a response from them.
Support is much appreciated!

Thanks,

LexMark2100 :)
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demetry14
Posts: 20
Joined: 22 Nov 2020, 05:23

Re: Can't Access Web GUI

Post by demetry14 »

For TMSupport, the Microsoft Edge DevConsole error is below, I can also provide a HAR file if that will help you resolve.

Uncaught (in promise) ReferenceError: WebAssembly is not defined wasm_exec.js?ver=TOS3_A1.0_4.2.31:597
at wasm_exec.js?ver=TOS3_A1.0_4.2.31:597:30
(anonymous) @ wasm_exec.js?ver=TOS3_A1.0_4.2.31:597
Promise.then (async)
(anonymous) @ (index):258

For everyone else, I have no issues accessing TOS with Firefox.
~~
Demetry

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decobus
Posts: 1
Joined: 26 Aug 2022, 07:37

Re: Can't Access Web GUI

Post by decobus »

Check that you recreate users - those get wiped out on initialize
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TMroy
TerraMaster Team
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Joined: 10 Mar 2020, 14:04
China

Re: Can't Access Web GUI

Post by TMroy »

{L_BUTTON_AT}demetry14

Your device is ARM TOS 4.2.31?
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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demetry14
Posts: 20
Joined: 22 Nov 2020, 05:23

Re: Can't Access Web GUI

Post by demetry14 »

{L_BUTTON_AT}demetry14
TMroy wrote: 26 Aug 2022, 10:31 Your device is ARM TOS 4.2.31?
It literally says the version in the first 3 lines of the error, why would you ask!
~~
Demetry

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